Employment Status: Full-time

Department: Administration

Job Code: 24799

✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

At Guelph General Hospital, we are committed to our Mission of providing exemplary and equitable care for and with our community.

Everything we do is grounded in our values of being compassionate, inclusive, respectful, collaborative, and inspired. If you are seeking meaningful work in an organization where your contributions truly matter to patients, colleagues, and the broader community, you have come to the right place.

Current Shifts: Days

(Flexibility is required for some evening meeting hours including Medical Advisory Committee (10 evenings/year), Credentials Committee (4 evenings/year), Medical Staff Association (4 evenings/year)

Position Summary:

The Professional Staff and Credentialing Assistant provide support to the Chief of Staff, The Medical Advisory Committee and the approximately 380 members of the Professional Staff which include Physicians, Midwives, Dentists and Extended Class Nurses, Nurse Practitioners. This role also provides administrative assistance to members of the Senior Leadership Team.

This position requires a very highly organized, detail oriented, energetic, team focused professional to provide support in a fast-paced, dynamic environment while managing multiple priorities simultaneously. All work is carried out in accordance with GGH’s values– Respect, Accountability, Compassion and Teamwork.

Duties include, but are not limited to*:*

Activities but not limited to:

• Coordinate all aspects of the credentialing and privileging process for the Professional Staff including the maintenance of accurate, up-to-date credential files, initial appointments, reappointments and all other requests that are within the scope of the Bylaws while maintaining and protecting the confidentiality of the information

• Maintain the credentialing database ensuring accuracy and completeness as well as consistency in the data

• Serve as a liaison between Professional Staff and hospital departments, fostering positive relationships and providing ongoing support.

• Accountable for presentation of completed files to the Credentials Committee for recommendation of approval on all initial appointments, reappointments and Physician reviews, and any other actions in accordance with the Bylaws

• Maintain a working knowledge of the Bylaws and all applicable hospital policies to ensure compliance

• Responsible for the management and oversight of the Mentoring process for all initial appointments and any newly granted privileges

• Responsible for the management and oversight of the Professional Staff Achievement Reviews (PAR)

• Responsible for the orientation of new professional staff

• Facilitate Professional Staff committee meetings which include, committee notification and agendas

• recording and transcription that ensures accurate minutes reflective of the discussions and actions taken

• perform any follow-up as may be required

• Coordinate all aspects of medical student and medical resident placements, including the maintenance of accurate, up-to-date records; orientation; facility access and electronic access.

• Respond to inquiries from other healthcare organizations, interface with internal and external customers on day-to-day credentialing and privileging issues as they arise

• Coordinate recruitment initiatives and interviews

• Supervise the billing, collection and deposit of Professional Staff dues

• Draft, type, and edit memoranda, letters, presentations, reports, agendas, minutes, and policies and procedures.

• Organize, maintain, and prioritize the schedules and calendars of the Chief of Staff and Vice-President.

• Plan meetings, conference calls, workshops, and conferences with internal and external stakeholders.

• Collect and report statistical information for reports and communications.

• Act as the front-line contact for internal and external stakeholders seeking access to the Chief of Staff or Vice-President; triage issues and facilitate resolution before escalating as needed.

• Organize and process travel requests.

• Respond to and facilitate the resolution of urgent situations.

• Disseminate highly confidential correspondence and communications.

• Support Administration, Senior Leadership Team members, and portfolio directors, as required, in researching and preparing presentations, communications, and reports for various internal and external committees.

• Perform general office duties, including filing, faxing, mailings, courier coordination, and photocopying.

• Support Medical Affairs governance and committee meetings, including EMHAS, MSA, MAC, and Credentialing meetings, by preparing agendas, documenting minutes, and assisting with other meetings as requested.

In this role, you will:

• Have ongoing opportunities to learn and grow through a generous professional development program, including our education assistance fund and in-house learning initiatives
• Have access to a comprehensive total rewards package, including competitive compensation, health and dental benefits, short- and long-term disability coverage, and membership in the Healthcare of Ontario Pension Plan (HOOPP), with employer contributions matched at 126%.
• Be part of an organization that is deeply committed to the well being, safety, and psychological health of its workforce
• Support the Guelph Wellington Ontario Health Team’s commitment to anti-racism and anti-oppression through meaningful action
• Collaborate with a team of highly skilled and dedicated healthcare professionals united by a shared purpose

Located in the heart of Southwestern Ontario, Guelph, known as “The Royal City,” offers an exceptional quality of life for healthcare professionals and their families.

• Expansive trails, rivers, and green spaces that support an active, outdoor lifestyle year-round
• A vibrant arts, culture, and music scene with nationally and internationally recognized events
• Diverse restaurants, cafés, and local craft breweries
• One of Ontario’s strongest and fastest growing economies
• Excellent education options, including both a university and college
• A welcoming, inclusive community with diverse cultures and centres of faith

Qualifications, Experience, Skills and Abilities:

• Post-secondary diploma or degree, or an equivalent combination of education, training, and experience
• Minimum of three years of administrative experience in Professional Staff credentialling within a hospital or health care setting
• Demonstrated knowledge of physician application and reappointment processes, including credentialing requirements for Physicians, Midwives, Dentists, and Extended Class Nurses
• Proficiency in MS Office 365 and medical terminology, supported by completion of a medical terminology course or equivalent demonstrated knowledge.
• Experience using web-based document management portals
• Experience working with Meditech an asset
• Demonstrated advanced skills and knowledge in Outlook calendar management, creating and editing Word and Adobe Acrobat documents, preparing Excel spreadsheets and PowerPoint presentations
• Exceptional interpersonal and communication skills, both verbal and written, demonstrating tact and diplomacy
• Proven organizational and time management skills, with strong attention to detail
• Demonstrated ability to work independently as well as collaboratively within a team
• Ability to deal with multiple tasks and deadlines
• Demonstrated ability to work independently and in a self-directed manner as well as collaboratively within a team in a fast-paced and ever-changing environment
• Demonstrated commitment to excellent customer service when interacting with patients, families, colleagues and physicians

Ready to Make a Difference?

If you are looking for an exciting opportunity where you will be supported, empowered, and valued, we encourage you to apply and explore how your career can grow at Guelph General Hospital.

This job posting is for a vacancy currently available. The hiring process can include the use of AI-enabled systems for administrative and candidate management purposes.

Guelph General Hospital is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, and 2SLGBTQ+ individuals. We are committed to providing a respectful, safe, and supportive environment for all employees, free from discrimination and harassment.