ROLE AND RESPONSIBILITIES

• Using available tools, allocate tasks and assign human and material resources to meet targets established by management (targets may evolve over time):

• 99% On-Time Performance - 97.5% Service Level - 4,500 Picks per Day - 20 Picks per Hour per Employee

• 48 Hours for Receiving / 72 Hours for Put-away

• Supervise employees’ work on the floor and monitor attendance and punctuality.

• Conduct regular floor walks to ensure quality, productivity, compliance with procedures, cleanliness, and safety.

• Ensure employees continuously maintain a clean and organized warehouse (locations, equipment, workstations, receiving/shipping areas, debris removal).

• Lead by example by maintaining a clean and organized supervisors’ workstation.

• Monitor performance indicators and ensure employees meet targets established by management.

• Identify performance gaps and operational issues.

• Meet with employees for disciplinary actions when required and recognize employees who meet or exceed expectations. Document all actions appropriately.

• When necessary, review and adjust targets with the Director, providing justification for changes.

• Ensure compliance with Health and Safety (H&S) requirements and manage documentation and investigations in the event of workplace incidents.

• Anticipate operational needs in collaboration with the Workflow Coordinator.

• Ensure smooth transitions for shift start/end times, breaks, and lunch periods to avoid productivity losses.

• Support, motivate, and guide team members.

• Act as a technical resource for the team (training will be provided on all roles).

• Communicate objectives, priorities, and operational instructions clearly to employees.

• Prepare daily activity and performance reports.

• Lead weekly team meetings.

• Verify availability of equipment and required materials.

• Propose ideas for continuous improvement of operational processes.

• Keep senior management informed of ongoing labor relations matters.

• Review financial / targets results with the Director monthly review to identify opportunities.

• Manage payroll for your team (subject to Director review).

• Maintain and manage the ONWoperations@richelieu.com inbox.

• Conduct shift handover meetings with supervisors from the previous/next shift.

REQUIREMENTS

• Education in Administration, Inventory Management, Logistics, or another operations-related discipline, or equivalent work experience.
• 3–5 years of experience in a similar role.
• Strong analytical and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities while maintaining a clean and efficient work environment.
• Strong teamwork and communication skills.
• English (spoken and written) required. French considered an asset.
• Basic proficiency in Microsoft Word and Outlook and intermediate proficiency in Excel required.
• Forklift operator certification (training will be provided if not already certified).
• Strong leadership and communication abilities.
• Comfortable standing for extended periods of time.

What we offer

• A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive compensation package based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. 
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.