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Employment Status

Union - CUPE Local 402 - Regular Full-Time

Scope

The Property Tax & Utility Representative 1 performs routine transactional, clerical, customer service, and cashiering duties within Property & Payment Services, supporting the collection of municipal revenues across multiple City locations. The role includes maintaining customer accounts, updating records, and responding to inquiries.

This position involves frequent public interaction in a high-volume environment, requiring strong interpersonal and customer service skills to maintain positive relationships, particularly in challenging situations.

Responsibilities

• The Property Tax & Utility Representative 1 is responsible for clerical, cashiering and customer service duties related to the collection of various municipal revenues at various City locations.
• This position involves frequent public interaction in a high-volume environment, requiring strong interpersonal and customer service skills to maintain positive relationships, particularly in challenging situations.
• The successful candidate must communicate effectively both orally and in writing; succeed under the pressure of deadlines within a dynamic environment.
• Have working knowledge of property tax and utility functions, including procedures and policies and have knowledge of relevant Municipal and Provincial legislation, including City of Surrey by-laws.
• The ability to work within a team setting and with computer applications is also required.

Qualifications

• Completion of grade 12 supplemented by a minimum of one business or accounting course equivalent to a current introductory business or accounting course at a recognized post-secondary institution.
• Minimum of 2 years recent clerical/customer service experience.
• An equivalent combination of education and experience may be considered.
• Experience related to customer service, processing customer transactions and conflict resolution preferred.

Other Information

Number of Job Openings: 2

Hourly Rate: $34.25

Pay Steps

Hourly Rate

Step 1

$34.25

Step 2 (6 Months)

$35.24

Step 3 (18 Months)

$35.88

Step 4 (30 Months)

$37.23

Conditions of Employment

This position requires completion of a Police Information Check.

Successful applicants must provide proof of qualifications.

Closing Date

This job will be posted until June 8, 2026.

Our Values

Integrity - Service - Teamwork - Innovation - Community