We are seeking a motivated and compassionate Administrative Assistant to join our team. This role plays a key part in connecting individuals and families with essential services, financial supports, and community resources. You will provide a mix of administrative support, client service, and community outreach in a trauma informed, culturally sensitive environment.

Qualifications:

• Relevant experience in administration or community support.
• Experience in client service, outreach, community-based work.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledge of community resources, supports and other agencies is an asset.
• Ability to work independently as well as part of a team.
• Strong organizational and administrative abilities.
• Must pass YWCA Security Clearance with a successful vulnerable sector and criminal background check.

YWCA Additional Benefits:

• Paid vacation time.
• Paid sick time.
• Benefit packages (life insurance, health, dental, LTD), employee pays portion.
• 5% matching pension plan.
• Professional development opportunities.

Duties:

• Provide welcoming, client-focused support and referrals to community services.
• Complete administrative duties, data entry, and maintain accurate client records.
• Conduct outreach to improve awareness and access to available supports.
• Collect and report program data in line with funding requirements.
• Support interpretation/translation needs (Language Line Available).
• Prioritize workload based on urgency and client needs.
• Maintain confidentiality and support a trauma-informed environment.
• All other duties as requested by management.