Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work to meet the needs of our organization. Currently, employees are expected to have an in-person presence for at least 40% of their work time.    Job posting ID: 8924   ​Employment status: Regular full-timePosition's anticipated start date: 2026-07-27  Salary/Rate of pay: $28.1026 - $32.3590   Application deadline: 2026-07-21 

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

Your up-to-date resume. Job specific cover letter. We recommend you save a copy of the job posting for reference throughout the recruitment process.

  Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.   Together, the work we do connects people and changes lives — including your own.    Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.  About the role Canadian Blood Services is looking for a Regular full-time Customer Support Representative, Canadian Transplant Registry to join our dynamic Organ & Tissue Donation & Transplantation team (if applicable) in ON-Ottawa-1800 Alta Vista, AB-Calgary-Operations, AB-Edmonton-114 St NW, BC-Vancouver-Oak St, MB-Winnipeg, NB-Moncton, NB-Saint John, NL-St. John's, NS-Dartmouth, NS-Halifax, ON-Brampton, ON-Sudbury-NCC, SK-Regina-Stanley Dethridge Bay.    The Organ & Tissue Donation & Transplantation team is responsible for supporting Canadian Blood Services by [brief description of team’s responsibility to the organization and contribution to the mission and goals of Canadian Blood Services]. In this role, you will be [brief description of role and how they will be supporting their team]. [sentence demonstrating the key attribute/soft skill to make candidate successful in this role]. Formula for success [In this section, include up to 6 bullet points in order of importance to describe how the desired skills/ knowledge/ experience will help the candidate successfully fulfill responsibilities of this role. Describe successful outcomes and demonstrate action steps to achieve successful outcomes. Consider value. Does it provide insight into the role, shape expectations or impact the decision to apply?

Use easy to understand, gender neutral and inclusive language. Avoid acronyms or Canadian Blood Services specific terminology. Utilize online resources such as http://gender-decoder.katmatfield.com/ to ensure neutrality. Make it engaging – include “you” wording. Examples below. Delete these instructions before posting.]

Leveraging your excellent customer service skills, you will… 
Drawing on your knowledge or experience in… 
Utilizing your superior interpersonal and communication skills you will… 
 

Desired education and skills [This section should contain 4 to 6 bullet points in order of importance describing the required education and skills. Ensure minimum requirements for education & experience are valid to ensure qualified candidates are not excluded. Try to shift from required years to required skills and demonstrate an openness to non-traditional education and career paths when possible. Clearly state what is critical and non-critical. Only use qualifiers when necessary. 

Use easy to understand, gender neutral and inclusive language. Avoid acronyms or Canadian Blood Services specific terminology. Utilize online resources such as http://gender-decoder.katmatfield.com/ to ensure neutrality. Make it engaging – include “you” wording. Examples below. Delete these instructions before posting.]

Completion of secondary education. Completion of an accredited training program in… 
Minimum X years experience… 
Technical skills including… 

What we offer you [This information will vary according to role, modify/use what fits and delete the others. Delete these instructions before posting.] 

Unionized role - Delete this line before posting 

[X weeks' vacation].
[Payment in lieu of vacation].
[Payment in lieu of holidays].
[Comprehensive group health, dental and vision benefits for you and your family].
[Payment in lieu of benefits].
[Premiums paid according to the collective agreement]. 
Defined benefit pension plan. 
Employee discounts, wellness program, professional resources. 

Non-Unionized role - Delete this line before posting 

[X weeks' vacation].
[Payment in lieu of vacation].
[Payment in lieu of holidays]. 
[Annual performance award up to X%]. 
[Comprehensive group health, dental and vision benefits for you and your family].
[Payment in lieu of benefits]. 
Defined benefit pension plan. 
Employee discounts, wellness program, professional resources. 

What you can expect [This section should provide a realistic idea of the job, examples below. Delete these instructions before posting.]

[This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location X % of the time/days of the week].
[Shifts/hours - must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays].
[Shift/hours - if known enter shift/schedule details to give the candidate more information on the expectations].
Travel requirements - travel will be required to attend mobile events, and transportation will be provided by Canadian Blood Services.
[Travel requirements - travel will be required for...].
[Physical requirements - ability to lift weight up to 10 kg (22 lbs.)].

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.    We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.   Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.     We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.    Applicants who require accommodation should discuss their needs with us. #LI-HYBRID   #LI-Alberta    #LI-BritishColumbia    #LI-Manitoba    #LI-NewBrunswick      #LI-NovaScotia   #LI-Ontario    #LI-Saskatchewan