Duties and Responsibilities:

Under the primary supervision of the Team Lead (depending on the resource needs of the Registrar’s Office), and reporting to either the Assistant Registrar, Central Academic Records, or the Assistant Registrar, Student Services, Registration & Undergraduate Appeals, the incumbent:

Responds to telephone, counter, mail, fax and email enquiries on registrarial processes; provides preliminary advice, information and literature to a large client base including; current students, former students, prospective non-degree students, staff, faculty and external organizations.

Assists clients with completing various forms, applications, or document requests; explains the university undergraduate calendar rules and regulations; confirms information provided on various internal and external forms, applications or document requests by validating against the data on the Banner student information system; clarifies students needs and when necessary refers clients to registrarial specialists for further information and assistance; enters data from various forms using the Banner student information system; processes registration amendments/updates; processes registration or other records activities within front counter parameters; supports office filing;; intakes and validates all incoming student applications and related documentation ensuring established guidelines are met; produces official documentation.

assists with registration adjustments in the Banner system.

Provides clerical support as required on a daily basis and supports additional project work as assigned.

Qualifications:

The incumbent must possess the following qualifications:

• Sound knowledge of the University structure and academic regulations.
• Dependability and considerable flexibility on an ongoing basis.
• Attention to detail, and must be highly customer-focused in all dealings with the client base.
• Skilled in assessing client needs requires the ability to ask a variety of questions to determine the real need of that individual.
• Experience navigating and using Banner (or a similar student information system).
• Proven computer knowledge and proficiency with Microsoft Office Suite, email applications and internet.

Education and Experience:

The above is normally acquired through the completion of:

• Secondary school, plus 1 year of post-secondary education.
• Five years experience in a customer focused service environment, preferably including 1-2 years within a post-secondary setting.
• Experience with Banner (or a similar student information system) including Banner Document Management (or a similar electronic file management system).

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.