Top Benefits
About the role
AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer
service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.
When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
WHAT YOUR DAY AND WEEK COULD LOOK LIKE
Aligned with the Repayment Servicing Team, a Bad Debt Recovery Specialist plays an essential role by establishing achievable repayment resolutions with customers to maximize the recovery of outstanding debts once they have charged off. Responsibilities include:
- Contacting defaulted account holders via phone, email, and text to negotiate repayment plans and settlements on bad debt deficiency balances.
- Reviewing customer accounts to determine the appropriate course of action for current and future debt recovery.
- Investigating and resolving discrepancies in payments and identifying reasons for non-payment
- Documenting all communication with customers and maintaining accurate records of collection efforts.
- Collaborating with other departments, such as customer service, legal or repossessions to resolve outstanding debt issues.
- Exercising proven strategies to minimize bad debt losses and maximize recovery rates.
- Adhering to all relevant laws and regulations governing debt collection practices.
- Providing regular updates to management on the status of defaulted accounts
- Assisting in the development and implementation of policies and procedures related to debt recovery.
What you bring:
- A passion to accept challenges and appreciate achieving our Team goals.
- An ability to communicate effectively both verbally and in writing with effective listening.
- A detail-oriented personality with strong organizational skills.
- Maturity and self-motivation; you set goals and establish a workplan to achieve those goals.
- You like people! You want to achieve success both personally and help the Team.
- Collections experience in a consumer lending environment (banking/financial services/auto lending) an asset.
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment.
- Knowledge of Shaw Collections System is an asset.
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook
WHAT YOU CAN EXPECT FROM US
Our Employee Experience is aimed at supporting and inspiring our talented team through:
- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days
ADDITIONAL INFORMATION
- Shifts for this role will may include the hours of 9:00am to 9:00pm, Monday to Saturday
- Hybrid work schedule – two days in-office at our Mississauga location, if residing in the area
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.
NEXT STEPS
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.
Similar Jobs
Top Benefits
About the role
AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer
service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.
When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
WHAT YOUR DAY AND WEEK COULD LOOK LIKE
Aligned with the Repayment Servicing Team, a Bad Debt Recovery Specialist plays an essential role by establishing achievable repayment resolutions with customers to maximize the recovery of outstanding debts once they have charged off. Responsibilities include:
- Contacting defaulted account holders via phone, email, and text to negotiate repayment plans and settlements on bad debt deficiency balances.
- Reviewing customer accounts to determine the appropriate course of action for current and future debt recovery.
- Investigating and resolving discrepancies in payments and identifying reasons for non-payment
- Documenting all communication with customers and maintaining accurate records of collection efforts.
- Collaborating with other departments, such as customer service, legal or repossessions to resolve outstanding debt issues.
- Exercising proven strategies to minimize bad debt losses and maximize recovery rates.
- Adhering to all relevant laws and regulations governing debt collection practices.
- Providing regular updates to management on the status of defaulted accounts
- Assisting in the development and implementation of policies and procedures related to debt recovery.
What you bring:
- A passion to accept challenges and appreciate achieving our Team goals.
- An ability to communicate effectively both verbally and in writing with effective listening.
- A detail-oriented personality with strong organizational skills.
- Maturity and self-motivation; you set goals and establish a workplan to achieve those goals.
- You like people! You want to achieve success both personally and help the Team.
- Collections experience in a consumer lending environment (banking/financial services/auto lending) an asset.
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment.
- Knowledge of Shaw Collections System is an asset.
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook
WHAT YOU CAN EXPECT FROM US
Our Employee Experience is aimed at supporting and inspiring our talented team through:
- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days
ADDITIONAL INFORMATION
- Shifts for this role will may include the hours of 9:00am to 9:00pm, Monday to Saturday
- Hybrid work schedule – two days in-office at our Mississauga location, if residing in the area
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.
NEXT STEPS
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.