Client Success Specialist
Top Benefits
About the role
Site 2020 is hiring a full-time Client Success Specialist. The position will be full-time based out of our Dartmouth office. We are looking for driven, professional and eager applicants who are looking to grow their career in the Industrial Technology Industry. Work hours may change according to business needs throughout the year.
Position Summary
Reporting to the Manager of Client Success, you will communicate with all our new and existing clients by telephone, text or email in a knowledgeable and personable manner. As a Client Success Specialist you will be responsible for managing our remote monitoring center to catch potential onsite client issues before they happen, assist with troubleshooting potential onsite issues for clients and handle any client part requests. Documentation and reporting are a major component of this position and you will be expected to follow proper reporting procedures. In addition, you will interact with the Field Training team providing support as needed.
Key Responsibilities
Serve as the initial resolution contact for incoming and outbound phone calls and emails. Assess, resolve and document client needs based on the information that they are providing to you. Report and document each interaction thoroughly in our various portals.
Required Qualifications
High School Diploma. 2 years of Customer Service Experience (remote technical support experience would be considered an asset). Reliable transportation to and from work. Experience working in a digital setting with multiple software applications and computer programs including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision. Hard working, reliable and self-driven.
Qualifications Considered As An Asset (but Not Required)
Knowledgeable in the Atlassian Suite of Products (Jira, Confluence). Knowledge in Google Suite or Microsoft Office. Knowledge in Traffic Control. Fluent or knowledgeable in Spanish
Schedule
8-hour shift Monday – Friday Day Shift Some evenings and weekends
Supplemental Pay Types
Quarterly bonus pay: up to CA$1,200
Site 20/20 is an Equal Employment Opportunities Employer encouraging diversity in the workplace. All qualified applicants will be considered without regard to their nationality, ethnicity, gender, race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, genetic information, veterans, or military status.
About Site 20/20
Traffic control just got smarter with Site 20/20. Our industry-leading technology helps companies foster safer job sites, productive work crews, and ensures more efficient management of resources. Since inception, Site 20/20 has integrated over 100 traffic control companies across North America and is rapidly moving towards its goals of connecting all roadways and innovating the construction industry. For more information, visit www.site2020.com.
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Client Success Specialist
Top Benefits
About the role
Site 2020 is hiring a full-time Client Success Specialist. The position will be full-time based out of our Dartmouth office. We are looking for driven, professional and eager applicants who are looking to grow their career in the Industrial Technology Industry. Work hours may change according to business needs throughout the year.
Position Summary
Reporting to the Manager of Client Success, you will communicate with all our new and existing clients by telephone, text or email in a knowledgeable and personable manner. As a Client Success Specialist you will be responsible for managing our remote monitoring center to catch potential onsite client issues before they happen, assist with troubleshooting potential onsite issues for clients and handle any client part requests. Documentation and reporting are a major component of this position and you will be expected to follow proper reporting procedures. In addition, you will interact with the Field Training team providing support as needed.
Key Responsibilities
Serve as the initial resolution contact for incoming and outbound phone calls and emails. Assess, resolve and document client needs based on the information that they are providing to you. Report and document each interaction thoroughly in our various portals.
Required Qualifications
High School Diploma. 2 years of Customer Service Experience (remote technical support experience would be considered an asset). Reliable transportation to and from work. Experience working in a digital setting with multiple software applications and computer programs including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision. Hard working, reliable and self-driven.
Qualifications Considered As An Asset (but Not Required)
Knowledgeable in the Atlassian Suite of Products (Jira, Confluence). Knowledge in Google Suite or Microsoft Office. Knowledge in Traffic Control. Fluent or knowledgeable in Spanish
Schedule
8-hour shift Monday – Friday Day Shift Some evenings and weekends
Supplemental Pay Types
Quarterly bonus pay: up to CA$1,200
Site 20/20 is an Equal Employment Opportunities Employer encouraging diversity in the workplace. All qualified applicants will be considered without regard to their nationality, ethnicity, gender, race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, genetic information, veterans, or military status.
About Site 20/20
Traffic control just got smarter with Site 20/20. Our industry-leading technology helps companies foster safer job sites, productive work crews, and ensures more efficient management of resources. Since inception, Site 20/20 has integrated over 100 traffic control companies across North America and is rapidly moving towards its goals of connecting all roadways and innovating the construction industry. For more information, visit www.site2020.com.