About the role
Helpdesk / Technical Support – 2 Location: 2201 Eglinton Ave East Ecosystem 4 2 weeks of training onsite and then a hybrid work model (Mandatory 3 days onsite per week) Contract Duration: 6 months for now, then will be extended. Extension: Yes, possibility of extension FTE: Possible (based on performance + vacancy) – Not guaranteed Number of Positions: 1 Schedule Hours: Monday Friday – Either 10:00am -6:00 pm or 11:00 am - 7:00 pm shift Business group: CS&S Commercial Card Team Reason for request: Staff Movement Summary: The main function of a Senior Analyst is to reply to the Commercial Card Coordinator's inquiries by email or by phone. Also, the Analyst is responsible for adhering to the Commercial Card service level agreement, troubleshooting, investigating payment reconciliation issues, retrieving ADHOC reports, reporting problem issues to our vendors to mitigate any possible related risk. Connecting within different departments within the bank, such as Fraud, Chargeback, Accounting and Contact Center.
Must Haves: • Minimum of 3 years’ experience in a customer service role • TSYS Knowledge • Strong proficiency in Microsoft Excel, including data analysis and reporting functions • Bilingual proficiency in English and French (spoken and written)
Nice to Have • Previous Commercial Card and Contact Center experience.
1 round of interview over video conference – 30-60 minutes Manager will send an assessment test to be completed within 24 hours after receiving once interview is completed.
Regards Deepthi R Sr. Technical Recruiter 647-254-0803 Deepthi@delpath.com
About Delpath
Delpath is an Information Technology Consulting, Delivery & Staffing organization. We commission & deliver small to large size Technology Projects in the Greater Toronto Area across diverse business domains.
Delpath offers innovative workforce solutions that connects human talent with the brightest businesses in our communities.
We know that people matter, and it is what makes or breaks a great organization. We aim to help our clients create a workplace that embraces diversity in all forms. Our teams are our greatest asset.
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About the role
Helpdesk / Technical Support – 2 Location: 2201 Eglinton Ave East Ecosystem 4 2 weeks of training onsite and then a hybrid work model (Mandatory 3 days onsite per week) Contract Duration: 6 months for now, then will be extended. Extension: Yes, possibility of extension FTE: Possible (based on performance + vacancy) – Not guaranteed Number of Positions: 1 Schedule Hours: Monday Friday – Either 10:00am -6:00 pm or 11:00 am - 7:00 pm shift Business group: CS&S Commercial Card Team Reason for request: Staff Movement Summary: The main function of a Senior Analyst is to reply to the Commercial Card Coordinator's inquiries by email or by phone. Also, the Analyst is responsible for adhering to the Commercial Card service level agreement, troubleshooting, investigating payment reconciliation issues, retrieving ADHOC reports, reporting problem issues to our vendors to mitigate any possible related risk. Connecting within different departments within the bank, such as Fraud, Chargeback, Accounting and Contact Center.
Must Haves: • Minimum of 3 years’ experience in a customer service role • TSYS Knowledge • Strong proficiency in Microsoft Excel, including data analysis and reporting functions • Bilingual proficiency in English and French (spoken and written)
Nice to Have • Previous Commercial Card and Contact Center experience.
1 round of interview over video conference – 30-60 minutes Manager will send an assessment test to be completed within 24 hours after receiving once interview is completed.
Regards Deepthi R Sr. Technical Recruiter 647-254-0803 Deepthi@delpath.com
About Delpath
Delpath is an Information Technology Consulting, Delivery & Staffing organization. We commission & deliver small to large size Technology Projects in the Greater Toronto Area across diverse business domains.
Delpath offers innovative workforce solutions that connects human talent with the brightest businesses in our communities.
We know that people matter, and it is what makes or breaks a great organization. We aim to help our clients create a workplace that embraces diversity in all forms. Our teams are our greatest asset.