Job title

Receptionist & Administrative Coordinator

Department

Finance & Operations

Reports to

EVP, Finance & Operations

Salary range

$50,000 - $54,900

Job type

Full-Time, Permanent, Hybrid working, 4 days in-office

Location

Toronto, Ontario

Posting period

Tuesday July 7, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

The Receptionist & Administrative Coordinator is responsible for providing front-line office support and day-to-day administrative coordination for the Toronto and Montreal offices, as well as providing administrative support to two executives. This role ensures a smooth, welcoming, and well-functioning workplace by managing reception duties, supporting executive administration, coordinating office operations, and assisting with basic facilities-related activities. The role works closely with internal teams and external vendors to enhance overall employee experience and operational efficiency. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities:

Reception & Front Desk Operations

• Answer and direct incoming phone calls; take messages and distribute to appropriate staff
• Manage general reception inquiries and warmly greet visitors
• Receive, sort, and distribute incoming mail and deliveries
• Coordinate outgoing shipments (Purolator, Canada Post, Road Runner), including generating waybills and arranging pickups (temporary/shared support as applicable) 
• Support, when needed, with courier shipments related to IT equipment returns or replacements (e.g., for offboarding, leaves, or swaps) 
• Monitor “Contact Us” inbox daily fand route to appropriate internal stakeholders for investigation and response 

Executive Administrative Support

• Provide administrative support to two executives, ensuring effective day-to-day coordination 

• Manage and maintain executive calendars, including:

• Scheduling meetings, securing appropriate meeting rooms and managing conflicts 

• Supporting scheduling for group meetings that require additional logistics 

• Supports in person meetings, offsites, and workshops

• Coordinates presentation setup as required (screen display, materials etc). 

• Process and submit executive expenses

• Support department credit card reconciliation on a monthly basis 

• Provide coordination for team initiatives as required 

  Office Support 

• Maintain and replenish central office supplies, as required. Supportstaff with space setup for meetings and events (e.g., press conferences, board meetings
• Arrange additional cleaning services for high-traffic events
• Manage locker assignments and reassignments 
• Support workstation booking system (Condeco or equivalent) 
• Act as a point of contact for building-related issues (Toronto and Montreal), liaising with property management 
• Coordinate service elevator bookings (after-hours/weekends only, per building rules) 
• Arrange service providers for minor repairs and maintenance needs 
• Coordinate employee access cards for onboarding (Toronto and Montreal) 
• Manage access removal and notify buildings upon employee departures

The qualifications:

Education & Experience

• Post-secondary education (college diploma or equivalent experience preferred) 
• Minimum 3 years of experience in reception, administrative support, or office coordination 
• Experience supporting office operations or facilities coordination is an asset 

Skills & Attributes

• Strong organizational skills with high attention to detail 
• Professional, approachable, and service-oriented demeanor 
• Excellent verbal and written communication skills 
• Ability to manage multiple priorities and respond proactively 
• Strong problem-solving abilities and sound judgment 
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) 
• Ability to handle confidential information with discretion 
• Calm and adaptable in a fast-paced or changing environment 
• Bilingual French and English is an asset

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca [http://www.kidshelpphone.ca/].

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented. 

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. 

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan [https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/]. 

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybridworkmodel
• Comprehensive EmployeeBenefits Program
• EmergencyTravel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy [https://kidshelpphone.ca/privacy-policy/] or contact us using our general form [https://kidshelpphone.ca/get-involved/contact-us/].

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.