Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Collections Agent III to join our client in support of an existing vacancy.

Contract Period: 12 months Pay Rate: $ 24 per hour Location: Saint John, NB Location Type: Hybrid Business Hours: Monday to Thursday 11:00 AM – 9:00 PM in office and WFH on Saturday

Job Responsibilities: Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions. Engage customers partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information / guidance. Offer comprehensive product knowledge and/or guidance as it relates to their respective business area. Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary. May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners. Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners. Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth Promote full suite of products, sales, services and banking capabilities. Understand and apply operating policies and procedures Contribute to business objectives. Operational Excellence Support the timely and accurate completion of business processes and procedures. Escalate non-standard or high-risk transactions activities as necessary Ensure documentation that is prepared completed is accurate and properly reflects client business intentions and is consistent with relevant rules regulations. Support and participate in process improvement opportunities. Ensure necessary due diligence to support the accuracy of all customer transactions activities. Be knowledgeable of and comply with Bank Code of Conduct. Experience & Qualification Requirements: Post secondary degree required. 2-4 years of banking experience. Great communication. MS suite. Bilingual - French and English. Attention to detail. How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.