Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Retail/wholesale establishment/distribution centre. Tasks: Assist with staff consultation and grievance procedures. Coordinate the flow of information within the team. Open and distribute mail and other materials. Plan and organize daily operations. Determine and establish office procedures and routines. Schedule and confirm appointments. Manage contracts. Answer telephone and relay telephone calls and messages. Answer electronic enquiries. Advise senior management. Respond to employee questions and complaints. Order office supplies and maintain inventory. Oversee payroll administration. Arrange travel, related itineraries and make reservations. Greet people and direct them to contacts or service areas. Set up and maintain manual and computerized information filing systems. Type and proofread correspondence, forms and other documents. Conduct research. Perform data entry. Provide customer service. Work with the marketing department to understand and communicate marketing messages to the field. Maintain and manage digital database. Perform basic bookkeeping tasks. Computer and technology knowledge: Google Docs. MS Excel. MS Outlook. MS PowerPoint. MS Windows. MS Word. Adobe Photoshop. Social Media. MS Office. Adobe Acrobat Reader. Electronic mail. Technical terminology: Business. Area of work experience: Purchasing, procurement and contracts. Area of specialization: Correspondence. Contracts. Invoices. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Ability to work independently. Fast-paced environment. Tight deadlines. Attention to detail. Repetitive tasks. Large caseload. Work with minimal supervision. Personal suitability: Ability to multitask. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Team player. Accurate. Client focus. Reliability. Time management. Adaptability. Accountability. Dependability. Due diligence. Quick learner. Experience: 1 year to less than 2 years.