Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Business administration, management and operations, other. Work setting: Private sector. Business. Sports federation or organization. Sport and recreation club. Tasks: Supervise staff. Train staff. Act as spokesperson for an organization. Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Order office supplies and maintain inventory. Perform general office duties. Receive and log complaints. Receive payments. Maintain and manage digital database. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Supervise office and volunteer staff. Professionalism in customer service. Supervisory Experience. Supervision: 3-4 people. Computer and technology knowledge: MS Excel. MS Outlook. MS Windows. MS Word. MS PowerPoint. MS Office. Lightspeed. Security and safety: Criminal record check. Vulnerable sector check. Transportation/travel information: Own transportation. Own vehicle. Valid driver's licence. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Repetitive tasks. Standing for extended periods. Walking. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Reliability. Team player. Initiative. Judgement. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Evening. Morning. Experience: 5 years or more. Employment terms options: Day. Weekend. Health benefits: Disability benefits. Health care plan. Paramedical services coverage. Financial benefits: Group insurance benefits. Life insurance. Registered Retirement Savings Plan (RRSP). Other benefits: Free parking available. Learning/training paid by employer. Team building opportunities. Parking available.