Join a Growing Mental Health Practice LK Psychotherapy & Clinical Services is seeking a highly organized, proactive, and detail-oriented Services Coordinator to support the daily operations of our growing private practice. This role is ideal for someone who thrives on organization, enjoys creating efficient systems, anticipates needs before they arise, and takes pride in ensuring that clients and clinicians receive exceptional support. If you are the type of person who color-codes your calendar, notices when details don't align, and enjoys keeping multiple moving pieces running smoothly, we'd love to hear from you.

Position Overview The services Coordinator serves as the operational backbone of the practice, supporting client intake, service coordination, therapist support, billing processes, support group facilitation, and administrative functions. This position works closely with the Clinical Director to ensure the smooth delivery of services and a positive client experience. This is a contractor position offering flexibility and primarily remote work, with occasional in-person meetings or events as needed in Belleville, Ontario.

Responsibilities Client Intake & Service Coordination Respond to client inquiries in a timely, professional, and compassionate manner Conduct intake calls and gather relevant client information Match clients with appropriate therapists and services Manage waitlists and referral processes Coordinate scheduling and follow-up communications Monitor client onboarding and ensure a seamless intake experience Therapist & Clinical Support Provide administrative support to therapists Assist with therapist onboarding and orientation processes Coordinate clinical meetings and communications Ensure clinicians have access to necessary resources and information Support implementation of practice policies and procedures Monitor operational needs and proactively identify solutions Support Group Facilitation Facilitate psychoeducational and support groups as assigned Assist with participant registration and coordination Support development and delivery of group programming Maintain attendance records and participant communications Billing & Claims Administration Process client payments and maintain billing records Support insurance claims and reimbursement processes Follow up on outstanding invoices or billing concerns Maintain accurate financial documentation Ensure compliance with privacy and record-keeping standards Administrative Support Manage emails, documentation, and client records Support marketing and community outreach initiatives as needed Prepare reports and track key operational metrics Assist the Clinical Director with administrative and operational projects Contribute to the development of systems and workflows that improve efficiency

Qualifications Required Diploma in Social Service Worker (SSW) or equivalent human services diploma Current registration in good standing with the Ontario College of Social Workers and Social Service Workers (or planning to register) Minimum 1–2 years of experience in a social services, healthcare, mental health, or community support setting Strong understanding of client-centered and trauma-informed practices Excellent written and verbal communication skills Proficiency with Google Workspace and cloud-based systems Ability to maintain strict confidentiality, Ethics and professional boundaries Preferred Experience working in private practice, mental health, or healthcare settings Experience facilitating support groups Familiarity with electronic health records and practice management software Knowledge of insurance billing and claims processes Experience working independently in a remote environment ASIST and/or Mental Health First Aid Trained

Who Will Thrive in This Role? This position is perfect for someone who: ✔ Passionate about mental health care, social justice and trauma-informed practice ✔Loves organization, systems, and structure ✔ Notices details others miss ✔ Enjoys multitasking and prioritizing competing demands ✔ Is proactive and solutions-focused ✔ Takes initiative rather than waiting for direction ✔ Communicates professionally and confidently ✔ Can balance compassion with efficiency ✔ Enjoys supporting both clients and clinicians ✔ Finds satisfaction in keeping operations running smoothly

We are especially interested in applicants who bring a strong sense of ownership, accountability, and pride in their work.

Compensation & Schedule Contractor Position $22–$25/hour, based on experience 25-30 hours per week to start – may vary week to week Opportunity for increased hours as the practice continues to grow Flexible scheduling Primarily remote work with in-person capacity in Belleville, Ontario Ongoing professional growth opportunities within a growing mental health practice

About LK Psychotherapy & Clinical Services LK Psychotherapy & Clinical Services is a trauma-informed mental health practice dedicated to helping individuals, couples, families, and organizations improve wellbeing and build healthier lives through an anti-oppressive lens. We value compassion, professionalism, innovation, collaboration, and excellence in service delivery.

To Apply Please submit: Resume Cover Letter outlining your relevant experience and interest in the role Availability and preferred weekly hours Applications can be sent to hello@lkpsychotherapy.ca Subject Line: Services Coordinator Application – [Your Name]