Team Lead, Day Space

Work location: On-site at Journey Church.

Hours: Generally, Monday–Friday, 9:30 a.m.–5:30 p.m., with occasional evenings or weekends as required.

What We Offer

• Vacation starting at 3 weeks
• RRSP matching and Health Spending Account
• Extended health and dental benefits
• Access to on-site gym at no cost
• Paid development days and a staff development fund
• A supportive, mission-driven workplace where you can grow, take on new challenges, and collaborate with colleagues that value integrity, hard work, and making a meaningful community impact

Who We Are

For over 50 years, Distress Centre has served Calgary and Southern Alberta by providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

We are committed to fostering a respectful, inclusive workplace where people are valued and where employees experience a sense of belonging and are confident to be their best and most authentic selves. We welcome and encourage applications from Indigenous peoples, people with disabilities, and members of equity-deserving groups. We value all the ways that our community is diverse – in identity, experience and perspective.

Distress Centre Calgary (DCC) delivers the Coordinated Entry Program (CEP) at Journey Church Day Space, providing intake, assessment, and referral services that connect participants to housing and other essential supports. CEP staff focus on system navigation and coordinated service delivery, including applications, referrals, and follow-up.

About SORCe and Distress Centre Programs: Distress Centre Calgary (DCC) delivers the Coordinated Entry Program (CEP) within a dynamic, multi-disciplinary service environment. CEP provides housing assessment, system navigation, and coordinated referrals, connecting individuals and families to housing, income, health, justice, and community supports. Staff work collaboratively across programs and partner agencies to respond to complex needs, facilitate warm transfers, and support continuity of care beyond initial intake.

What to Expect

The CEP Team Lead – Day Space provides hands-on leadership within a complex, multi-disciplinary housing and crisis response program. This role focuses on coordinating services, supporting program outcomes, and strengthening integration with church staff and community partners through frontline engagement, operational oversight, coaching, and service coordination. As the program grows, you will also contribute to outreach coordination, staff training, and relationships with key health, justice, and treatment partners.

What You’ll Do

This list highlights core responsibilities and is not exhaustive. Additional related duties may arise over time and will be discussed and supported by your supervisor.

Team Leadership & Operations (approximately 70%)

• Provide daily supervision, coaching, and day-to-day leadership to frontline staff, strengthening consistent, trauma-informed, person-centred practice and supporting service flow.
• Provide regular supervision check-ins and contribute to performance reviews and professional development planning, with support and guidance from the Program Manager.
• Oversee scheduling and daily service flow to ensure appropriate staffing, coverage, and responsiveness, and step into frontline service delivery when needed to maintain safe, responsive support during staffing shortages or peak demand.
• Lead onboarding for new hires and support the integration of practicum students, fostering a strong learning culture.
• Coordinate and deliver training that strengthens team practice in areas such as homelessness response, harm reduction, crisis intervention, mental health, and system navigation.
• Monitor documentation, data quality, and service trends in HMIS and related systems; review reports, guide corrections, and support continuous improvement to strengthen coordinated service delivery and program outcomes.
• Review and approve incident reports and ensure timely follow-up and documentation.
• Build and maintain collaborative relationships with church staff and key health, justice, treatment, and community partners, including participation in community tables and community practice sessions.
• Support the development and implementation of MOUs, policies, and shared procedures within the coordinated entry program.
• Represent the program at community events and partner engagements, strengthening visibility, trust, and coordinated service pathways.

Frontline Service & System Navigation (approximately 20%)

• Provide direct frontline service coverage as needed, particularly during staffing shortages, complex situations, or periods of high demand, engaging individuals and families in trauma-informed conversations to assess needs and housing and wellness goals.
• Facilitate standardized assessments and support applications, referrals, and navigation across housing, income, justice, health, and community systems.
• Coordinate warm referrals with housing providers, church staff, and community partners to support successful transitions and continuity of care.
• Maintain accurate documentation and respond to safety, crisis, or overdose situations as required.

Program Development & Implementation (approximately 10%)

• Contribute to recruitment, onboarding, and workforce planning as the program grows.
• Identify emerging operational, training, or staffing needs and provide recommendations to strengthen service delivery.
• Support the development of policies, procedures, and partnership agreements that strengthen service delivery across sites.
• Contribute to team meetings, internal planning, recruitment activities, and program development initiatives.
• Actively contribute to cross-agency collaboration within SORCe and the broader collaborative environment, supporting integrated service delivery and effective warm transfers.

What You Bring

Qualifications & Experience

• Undergraduate degree or diploma in a human services or related field, or an equivalent combination of education and experience.
• Demonstrated leadership or supervisory experience in social services, supporting teams in complex, fast-paced environments while working with individuals and families experiencing homelessness, crisis, mental health challenges, substance use, or family violence.
• In-depth knowledge of trauma-informed practice, crisis intervention, community-based homelessness response systems, and Coordinated Entry pathways, along with experience using participant data systems (e.g., HMIS or equivalent) and maintaining strong documentation practices.
• Demonstrated understanding of and meaningful connection to Indigenous cultures and communities, with experience integrating culturally responsive practice, along with a valid Alberta driver’s license, access to a vehicle for occasional outreach, and $2M liability insurance.

Skills & Abilities

• Ability to make decisions within defined authority, escalate appropriately, and balance operational needs with people-centered leadership.
• Ability to provide feedback and address performance concerns in a respectful, constructive manner, with clear and adaptable verbal and written communication skills.
• Strong organizational, time-management, and problem-solving skills, with the ability to manage change, unexpected issues, and shifting priorities with appropriate support.
• Proven ability to work respectfully and effectively with people from diverse backgrounds and lived experiences, demonstrating strong interpersonal and cultural awareness skills, along with proficiency in Microsoft Office and other relevant software.

How to Apply

Please submit your resume and cover letter through ADP.

Distress Centre is an inclusive workplace. If you require accommodation at any stage of the application or interview process, please let us know – we’re happy to support you. We thank all applicants for their interest; only those selected for an interview will be contacted.