Brief Description

This position has primary responsibility for providing our students, instructors and clients with outstanding customer service and an exceptional experience while attending the college.

Major Accountabilities/Responsibilities (Including But Not Limited To The Following)

Meet and greet all students, instructors and clients, making them feel welcome in a warm and sincere manner, directing them to the appropriate area of the College Answer and redirect telephone calls to the appropriate individuals Direct incoming mail and faxes to the appropriate person Act as a liaison between students and those employees who work with them General administrative duties to assist the Student Success Centre including photocopying, data entry, filing, etc. Schedule and change client bookings for clinic as required, liaise with the Clinic Coordinator to ensure that any special or unusual client requests are known Assist with setting up and tearing down events or workshops Other duties as assigned which are deemed necessary to support colleagues in their roles or support the College in achieving its goals and objectives

Education and Experience

Knowledge of customer service principles and practices Knowledge of computers and relevant software applications (e.g. MS Word, Excel, Outlook)

Skills and Competencies

Strong verbal and written communication skills Organized with strong attention to detail Good keyboard/typing skills Able to work with a multi-line phone system Patient and attentive to all individuals in a fast-paced environment Flexible and able to change within strict time constraints and meet deadlines Strong time management skills

Personal Characteristics

Display a professional appearance and demeanor at all times Approachable, positive, respectful and courteous Able to build strong relationships Reliable and dependable Able to use initiative Critical thinker and problem solver

Role Expectations

Support MaKami’s vision of providing a positive learning environment for all students and a culture of supporting and valuing each other as members of the MaKami ‘family’ Perform all assigned duties and responsibilities with confidence and to the best of your abilities Continually seek the most effective ways to streamline daily activities, reduce costs or improve the quality of products and services Respectful of others, proactively communicating with a high degree of transparency, respect and professionalism Work collaboratively with others through the sharing of ideas and knowledge