About the role
Position: Program Administrator Employment Type: Contract Pay Rate: $30.00/hour Start Date: September 1, 2026 End Date: March 31, 2027 Extension: Up to 18 months (based on project requirements) Work Model: Hybrid (Calgary or Edmonton, AB)
Our public sector client is seeking detail-oriented, customer-focused professionals to join a high-performing team supporting the delivery of childcare programs and services. This is an excellent opportunity for candidates with experience in customer service, case management, program administration, or benefits administration who enjoy helping clients while working in a fast-paced environment.
Key Responsibilities Review, assess, and process applications, renewals, and amendments in accordance with established policies and procedures. Determine client eligibility by reviewing financial and supporting documentation. Respond to inquiries via phone, email, and online channels from clients and stakeholders. Guide clients through program requirements and online services. Investigate and resolve issues related to applications, eligibility, payments, and system processes. Maintain accurate records while ensuring compliance with privacy, security, and information management requirements. Collaborate with internal teams and external stakeholders to support efficient program delivery. Participate in testing, training, process improvements, and operational initiatives as required.
Required Qualifications Experience in customer service, program administration, benefits administration, case management, or a related field. Strong analytical, problem-solving, and organizational skills. Ability to interpret and apply policies, procedures, and program guidelines. Experience reviewing information, assessing eligibility, and making accurate decisions. Ability to manage multiple priorities in a high-volume, fast-paced environment. Excellent verbal and written communication skills. Experience handling confidential and sensitive information with professionalism. Strong interpersonal skills with a client-focused approach.
Preferred Qualifications Experience working with government programs or social benefit programs. Experience supporting clients through complex or sensitive situations. Experience using multiple systems and databases while providing customer service.
Work Location Hybrid position with opportunities in Calgary or Edmonton, Alberta. Candidates must reside within one hour of either Calgary or Edmonton. Depending on operational requirements, onsite attendance may be required up to 5 days per week.
Working Hours Monday to Friday 8:15 AM – 4:30 PM (Alberta Time) One-hour lunch break Provincial holidays observed
Security Requirements Successful candidates must obtain a Level 2 Enhanced Security Screening, including: Criminal Record Check Financial Management Risk Indicator Screening (FMRIS)
About StafinGo
Welcome to StafinGo, a dynamic force in the world of staffing solutions. Elevate your workforce with our tailored recruitment services that blend innovation, expertise, and personalized attention. At StafinGo, we pride ourselves on being more than a staffing agency; we are your strategic staffing partner. With a deep understanding of the evolving job market, we navigate the complexities of recruitment, ensuring your business thrives through the power of exceptional talent.
Our Core Values: Excellence: We strive for excellence in every hiring, connecting businesses with candidates who not only meet the job requirements but also contribute to a culture of success.
Partnership: Your goals are our goals. We believe in collaborative partnerships, working closely with clients and candidates to build lasting connections that drive mutual success.
Innovation: In a rapidly changing world, we embrace innovation in our approach. From cutting-edge sourcing techniques to modern recruitment strategies, we stay ahead to meet your evolving needs.
Our Comprehensive Services: Recruitment and Placement: Tailored solutions for permanent, temporary, and contract staffing needs. Rigorous screening processes to match your company with the most qualified candidates.
Project Staffing: On-demand expertise for short-term projects, ensuring timely and efficient project completion. Access to a diverse talent pool with specialized skills.
Global Talent Acquisition: Expand your horizons with our global talent acquisition services. Navigate international recruitment complexities with ease.
Connect with us to stay updated on the latest industry trends, recruitment insights, and career opportunities. Follow our page for valuable content, job alerts, and more.
Let's build a future of success together. Whether you're a candidate seeking the next career leap or a company looking for the perfect fit, StafinGo is here to make it happen.
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About the role
Position: Program Administrator Employment Type: Contract Pay Rate: $30.00/hour Start Date: September 1, 2026 End Date: March 31, 2027 Extension: Up to 18 months (based on project requirements) Work Model: Hybrid (Calgary or Edmonton, AB)
Our public sector client is seeking detail-oriented, customer-focused professionals to join a high-performing team supporting the delivery of childcare programs and services. This is an excellent opportunity for candidates with experience in customer service, case management, program administration, or benefits administration who enjoy helping clients while working in a fast-paced environment.
Key Responsibilities Review, assess, and process applications, renewals, and amendments in accordance with established policies and procedures. Determine client eligibility by reviewing financial and supporting documentation. Respond to inquiries via phone, email, and online channels from clients and stakeholders. Guide clients through program requirements and online services. Investigate and resolve issues related to applications, eligibility, payments, and system processes. Maintain accurate records while ensuring compliance with privacy, security, and information management requirements. Collaborate with internal teams and external stakeholders to support efficient program delivery. Participate in testing, training, process improvements, and operational initiatives as required.
Required Qualifications Experience in customer service, program administration, benefits administration, case management, or a related field. Strong analytical, problem-solving, and organizational skills. Ability to interpret and apply policies, procedures, and program guidelines. Experience reviewing information, assessing eligibility, and making accurate decisions. Ability to manage multiple priorities in a high-volume, fast-paced environment. Excellent verbal and written communication skills. Experience handling confidential and sensitive information with professionalism. Strong interpersonal skills with a client-focused approach.
Preferred Qualifications Experience working with government programs or social benefit programs. Experience supporting clients through complex or sensitive situations. Experience using multiple systems and databases while providing customer service.
Work Location Hybrid position with opportunities in Calgary or Edmonton, Alberta. Candidates must reside within one hour of either Calgary or Edmonton. Depending on operational requirements, onsite attendance may be required up to 5 days per week.
Working Hours Monday to Friday 8:15 AM – 4:30 PM (Alberta Time) One-hour lunch break Provincial holidays observed
Security Requirements Successful candidates must obtain a Level 2 Enhanced Security Screening, including: Criminal Record Check Financial Management Risk Indicator Screening (FMRIS)
About StafinGo
Welcome to StafinGo, a dynamic force in the world of staffing solutions. Elevate your workforce with our tailored recruitment services that blend innovation, expertise, and personalized attention. At StafinGo, we pride ourselves on being more than a staffing agency; we are your strategic staffing partner. With a deep understanding of the evolving job market, we navigate the complexities of recruitment, ensuring your business thrives through the power of exceptional talent.
Our Core Values: Excellence: We strive for excellence in every hiring, connecting businesses with candidates who not only meet the job requirements but also contribute to a culture of success.
Partnership: Your goals are our goals. We believe in collaborative partnerships, working closely with clients and candidates to build lasting connections that drive mutual success.
Innovation: In a rapidly changing world, we embrace innovation in our approach. From cutting-edge sourcing techniques to modern recruitment strategies, we stay ahead to meet your evolving needs.
Our Comprehensive Services: Recruitment and Placement: Tailored solutions for permanent, temporary, and contract staffing needs. Rigorous screening processes to match your company with the most qualified candidates.
Project Staffing: On-demand expertise for short-term projects, ensuring timely and efficient project completion. Access to a diverse talent pool with specialized skills.
Global Talent Acquisition: Expand your horizons with our global talent acquisition services. Navigate international recruitment complexities with ease.
Connect with us to stay updated on the latest industry trends, recruitment insights, and career opportunities. Follow our page for valuable content, job alerts, and more.
Let's build a future of success together. Whether you're a candidate seeking the next career leap or a company looking for the perfect fit, StafinGo is here to make it happen.