Truthfulness | Fairness | Value | Loyalty

Would you enjoy a position where there is no commute, you can wear comfy clothes, control your own thermostat and work with an amazing team that you can rely on?

Processor, Portal Processing Unit - Remote

Reporting to the Team Lead, our at-home Insurance Processors key responsibility is to provide processing support to our branches by identifying and implementing best practices for administrative tasks.

Here is what a typical day looks like

• Adhering to workflow instructions ensuring a successful and timely portal processing
• Providing support to Network branches by issuing personal lines portal processing
• Liaising with Carrier, Underwriters, and branches, ensuring tasks are completed within service standards
• Issuing new applications, endorsements, and cancellations on company portals within the binding authority and ensuring accuracy of coverages and premiums
• Reporting of regular status updates and potential or actual issues to the necessary business team
• Completing other administrative functions as necessary to support the business need

The value you bring

• General Insurance License 1 required
• Prior experience in Personal Lines Insurance
• Proficient computer skills and the ability to navigate multiple computer programs at once
• Working experience with EPIC is an asset
• Hard Wired - High Speed Internet in a dedicated workspace is essential

Hours/Duration: Full-time 37.5 Hours / week

• Monday - Friday schedule with core hours shifting between 8-4 or 9-5 in your time zone
• Saturday-Sunday schedule (dependent on the needs of the business)

Location: Remote

• Company computer, monitors, keyboard, and mouse are all provided
• Our Central Processing Team (CPU) is required to work within 50km of a Western Financial Group Branch and submit time off requests within our vacation allocation standards to support proper staffing.

Salary Range: $45,500 - $65,500

Requisition #: 82858

Why Western?

Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page.

Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

Note: Please review the Internal Application Policy on WestConnect