Dispatcher

Edmonton, AB | Full-time, Permanent

TRAXX Coachlines Ltd. is seeking a Dispatcher to join our team in Edmonton, AB. This role requires excellent leadership, problem solving, and professionalism in a culture of safety while ensuring compliance with company programs and procedures, provincial and federal regulations, and client policies. The Dispatcher supports Motorcoach Operators, trip activities, and customer itineraries to help ensure TRAXX safely delivers on and exceeds customers’ expectations.

Key Responsibilities

• Manage the day-to-day schedule of operators and the fleet, allocating the appropriate type of coach for each trip.
• Maintain accurate and up-to-date records of vehicle locations, driver assignments, and transportation schedules.
• Communicate effectively with drivers, assess and support operator inquiries, and provide relevant trip information.
• Collaborate with other departments to address transportation operations issues, including maintenance and customer service.
• Ensure compliance with relevant regulations, policies, and procedures, including safety guidelines and transportation laws.
• Prepare reports and maintain documentation related to transportation activities, including inspections, logs, and incident reports.
• Stay updated on industry trends, technologies, and best practices in transportation logistics.
• Complete other duties as assigned.

Qualifications

• 5+ years of dispatching experience within the transportation industry, preferably working with motorcoaches or tourism.
• Effective decision making, problem solving, planning, and attention to detail.
• Strong interpersonal, organizational, team-oriented, and customer-focused skills.
• Good working knowledge of Western Canada.
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays. 
• Working knowledge of Microsoft Office software, including Word, Excel, and Outlook. 
• Knowledge of transportation software, such as Coach Manager, is an asset. 
• Experience in the truck or highway bus transportation industry is an asset.

Working Conditions & Schedule

• Full-time schedule of 40 hours per week.

Compensation & Benefits

At TRAXX, we are in the people business. No matter your role, you play an important part in day-to-day operations and in ensuring a smooth transition from planning to travel implementation. We recognize our employees by providing a positive learning and growth environment, competitive pay, professional development opportunities, and benefits for eligible full-time employees.

• $30.00 to $35.00 per hour based on experience
• Company Group Benefits
• Group RRSP Program
• EFAP and Wellness Benefits
• Positive learning and growth environment.
• Professional development and advancement opportunities.

About TRAXX Coachlines

TRAXX Coachlines provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency, and inclusivity is made possible by dedicated team members who share our vision of being the number one choice in group travel solutions locally and abroad. From sports teams and chartered tours to worksite transportation, TRAXX has been providing a leading motorcoach experience on the road since 1932.

Accessible Canada Act - Accommodations

TRAXX is committed to accessibility, diversity, equity, and inclusion, and we encourage applications from all qualified individuals. In accordance with the Accessible Canada Act and the Canada Labour Code, recruitment- and workplace-related accommodations are available upon request during the hiring process and throughout employment. These accommodations do not include lodging, hotel stays, or relocation assistance. Please contact Human Resources to request an accommodation or for more information.