COMPANY OVERVIEW

Pacific First Aid, in partnership with the Canadian Red Cross, provides first aid certification training for individuals and organizations. We specialize in private group training sessions delivered either at our facility or client locations.

We also supply a wide range of first aid products and work closely with both new and existing clients to understand their needs and provide appropriate product and service solutions. Our focus is on practical skills that prepare individuals to respond confidently to emergencies.

POSITION OVERVIEW

We are seeking a highly organized and customer-focused Program Assistant to support the coordination and administration of our training programs and courses. This position exists to serve as a bridge between clients and our company with regards to both programs. The Program Assistant serves as the main point of contact and the face of Pacific First Aid and Vital Link for all course-related inquiries.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Course Coordination & Organization

• Coordinate and support the successful delivery of all training courses and programs
• Schedule, organize, and liaise with instructors and contractors
• Provide professional and responsive customer service to learners, clients, and partners
• Coordinate the maintenance, preparation, and shipment of course-related equipment and materials

Administrative Responsibilities

• Prepare and submit course documentation and reports in a timely manner
• Process invoicing and support course-related financial administration
• Maintain confidential information, records, and account documentation with accuracy and discretion
• Assist with budget tracking and expense monitoring for programs and courses
• Review and track contractor statements and supporting documentation
• Maintain up-to-date certification records for contractors and learners

Operational Support

• Prepare classroom setups and ensure training materials and equipment are ready for use
• Perform routine equipment maintenance, cleaning, organization, and laundry requirement
• Periodical inventory count of training equipment and supplies
• Assist the Programs Manager with operational and ad hoc administrative duties as required
• Support program growth initiatives through the preparation of brochures, newsletters, presentations, and promotional materials
• Assist with updating and maintaining marketing materials and program information across relevant platforms and channels

SUPERVISION RECEIVED

This position is self-driven and overseen by Programs Manager. It requires a medium level of independent judgement and decision making. Suited for well structured and organized individuals who requires minimal supervision only.

REQUIRED QUALIFICATIONS AND SKILLS

• High school diploma
• At least 1 year of administration related work experience
• Fluency in English
• Familiarity with Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook

ADDITIONAL SKILLS, QUALIFICATIONS AND EXPERIENCE

• Administrative qualifications (related degree, diploma, certificate)
• Fluency in Second language is an asset

IDEAL CANDIDATE

• Self-driven and internally motivated
• Effective and empathetic communication
• Enjoys fast paced environments
• Maturity in dealing with customers and colleagues
• Must be fully familiar with Microsoft Office Suite including Word, PowerPoint, and Excel
• Honest and able to receive constructive feedback in order to improve performance
• Highly accountable and dependable
• Teachable and ready to do on the job training

We are looking forward to receiving your application. Thank you.