Job DetailsJob Location: Burlington Office - Burlington, ON L7L 5V2Salary Range: $24.00 - $26.00 HourlySummary The Dispatcher is responsible for dispatching service technicians to prevent or rectify service disruptions at customer car wash facilities and provides support for service technicians. Roles & Responsibilities • Responsible for interaction with customers to provide support on products and services. • Respond to disruptions of service. • Generate quotes for repairs. • Ensure the appropriate actions are taken to resolve customer problems and concerns. • Route technicians to service calls. • Manage service schedules for technicians. • Perform follow-ups and coordinate warranty work. • Effectively organize activities to accomplish daily tasks. • Routinely review the dispatch board and open ticket reports for pending service calls, calls ready for dispatch, and open calls. • Ability to work a rotating weekend schedule. • Other duties as assigned. Job Requirements Education and/or Experience • High School Graduate • Customer service experience Functional/Technical Knowledge, Skills & Abilities: • Excellent written and verbal communication skills. • Ability to read and comprehend documents and simple instructions. • Must be able to actively listen and comprehend verbal conversations for extended periods of time. • Ability to speak French Canadian. • Proficient in MS Office products (Excel, Word, Outlook, PowerPoint). • SAP preferred but not required. • Ability to interpret an extensive variety of instructions and take appropriate measures to problem solve. • Uncompromising integrity and professionalism, with accountability and reliability under pressure to meet deadlines. • High energy, strong work ethic, and a customer-focused, “can-do” approach in a fast-paced environment. • Supportive, with emotional intelligence; extreme attention to detail and accuracy. • Ability to work independently with minimal supervision while remaining flexible in a team environment; flexible to work days, nights, or weekends if necessary. Physical Requirements: • Ability to lift and/or move up to 20 lbs. • Ability to stand, walk, bend, kneel, stoop, crouch and use hands to grip regularly. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • Ability to sit for extended periods of time. • Maintain a professional appearance and grooming standards as outlined. Safety: • Must adhere to all safety rules, policies, and regulations related to OSHA or CCOHS and Mark VII Equipment standards. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Qualifications