CGI – Payroll Services Centre (CSP) offers all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, and our client satisfaction rate is indeed very high.
Every day, our associates help hundreds of clients process their employees’ payroll across various industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of over 700 professionals serving 62,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?

We’re ready for you:

• Keep learning: we offer comprehensive, ongoing paid training in Canadian payroll
• Weekday, daytime work for better work-life balance
• A workplace recognized as one of the best in Canada (Best Workplaces certification)
• Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial support for job-related studies
• Career development supported by a professional growth plan
• Access to a share purchase plan and profit-sharing starting from day one
• Benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!

Your future duties and responsibilities

You will help people and make a positive impact. You will bring a human touch to the relationship between clients and the company, serving as their trusted advisor.

On a typical day, you will carry out the following tasks:

• Analyze each request received from existing clients for contract modifications or additions within established deadlines.
• Follow procedures according to the requests (e.g., adding a company, change of ownership, change of company name/retroactive adjustments, mergers, association/dissociation of accounting agreements, etc.).
• Gather the necessary information from clients.
• Create contracts in our internal system.
• Make updates to various systems based on the requests.
• Ensure each request is properly documented in our CRM

Required qualifications to be successful in this role

• Diplôme d’études collégiales (DEC) en administration ou toute autre combinaison d’études et d’expérience pertinente ou équivalente;
• Minimum un an d’expérience dans le domaine de la paie;
• Expérience en service à la clientèle est un requis;
• Expérience en analyse des besoins;
• Certification de l’ACP (un atout mais non requis);
• Souci du service à la clientèle;
• Capacité à travailler sous pression et respecter les délais;
• Esprit d’analyse, de synthèse et de planification;
• Bonne gestion des priorités et de son temps;
• Bonne connaissance de nos systèmes et applications internes (Opéra, SAO, CRM, SAV, etc.)
• Aptitudes pour le travail d’équipe et habileté de communication;
• Capacité à travailler avec les outils bureautiques Microsoft MD Office;
• Bilinguisme (français et anglais)

Le bilinguisme (français et anglais) est requis pour ce poste en raison de la nature du rôle nécessitant des interactions avec des clients nationaux et mondiaux.

CGI provides a reasonable estimate of the salary range for this position. The calculation of this range depends on various factors, including skill level, geographic market, experience, education, as well as professional licenses and certifications. Compensation decisions are based on the specific circumstances of each individual case. A reasonable estimate of the salary range for this position is between $45,000 and $75,000. This position is currently vacant.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.