Company Overview

Anderson Therapy Services Inc (ATS) has been providing client-centred and innovative services for over 23 years. Our team provides assessment, treatment and consultative services in-clinic, in-school, at work, at home, in remote areas, and through our secure online videoconferencing platform.

We focus on highlighting strengths to empower the individual to achieve their full potential in school and the community. Currently, we offer services to Dundas and the surrounding areas, as well as numerous northern Ontario Indigenous communities and Nunavut. At ATS, collaboration, compassion, integrity, and innovation guide everything we do.

Our proven approach is far from one-size fits all. Hence, we foster a collaborative cross-disciplinary work environment with job flexibility and opportunities for career development to ensure our team is supported. ATS is also dedicated to its team's life-long learning and provides many opportunities for professional development throughout the year to reflect this commitment.

Role Description

This is a full-time, on-site role located Dundas, ON, for an Administrative Assistant as the needs. In this role, you will support our multidisciplinary team by owning day-to-day coordination of the front office, client scheduling, intake support and providing exceptional customer service to clients, staff, and stakeholders.

If you are highly organized, calm under pressure, tech-savvy, detail-oriented, and passionate about supporting children and families, we encourage you to apply. For additional information about ATS please visit our company website: https://andersontherapy.ca/

Qualifications

Required:

• Diploma or degree in Office Administration (Health preferred), Social Services, Psychology, or a related field.
• Minimum 3 years of experience in a client-facing or clinical/healthcare administrative role.
• Experience supporting a multidisciplinary team in healthcare, therapy, or community services.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professionalism
• Knowledge of privacy legislation (PHIPA/PIPEDA) and confidentiality practices.

Assets:

• Start as soon as possible.
• Familiarity with EMR systems (Jane, Connecteam, etc.).
• Knowledge of Indigenous Communities and ability to support culturally responsive care. Self-education is encouraged and ATS provides training opportunities.
• Possess the flexibility and time management skills necessary to prioritize an ever-changing caseload.
• Flexibility, problem solving skills, creativity, and organizational/time management skills.
• Strong computer skills and familiarity with video conference software (e.g., Zoom), Canva and the Microsoft Office ecosystem (e.g., TEAMS, SharePoint, Outlook, Word, Excel, PowerPoint).

Key Responsibilities

Administrative Support

• Provide day-to-day administrative support to leadership and team members.
• Prepare, edit, format, and distribute correspondence, reports, presentations, and other documents.
• Maintain organized electronic and physical filing systems in compliance with PHIPA/PIPEDA.
• Maintain and update internal trackers, dashboards, and administrative systems to support clinic operations.
• Track office supplies and support day-to-day reception and front office operations.
• Liaise with the finance team, funders, and families regarding invoicing, authorizations, and required documentation.
• Support general office administration tasks.

Intake, Scheduling & Care Coordination

• Support client intake processes, including initial inquiries, service matching, consent documentation, and onboarding.
• Support clinic flow and room bookings to ensure efficient and uninterrupted service delivery.
• Proactively adjust schedules in response to cancellations, changes, or urgent needs.
• Support service tracking for contract- or funder-supported programs

*Communication