Key Responsibilities • Lead and facilitate all Scrum ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives) • Manage end-to-end Agile delivery for Salesforce initiatives • Partner with Product Owner to manage backlog, prioritization, and sprint readiness • Ensure user stories are refined, groomed, and aligned to DoR/DoD • Act as a bridge between business, product, and technical teams • Identify and resolve impediments, risks, and dependencies proactively • Drive Agile metrics: velocity, burndown, predictability, sprint health • Support UAT, defect triage, and release coordination • Ensure adherence to enterprise Agile, compliance, and DevOps practices • Coach team on Agile best practices and continuous improvement

Required Skills • Proven experience as Scrum Master in Salesforce programs • Strong understanding of Salesforce platform (Sales/Service/FSC) • Expertise in Agile/Scrum methodologies and delivery frameworks • Hands-on with JIRA, Confluence, Agile dashboards • Strong stakeholder management and cross-team coordination • Experience working with distributed (onsite/offshore) teams

Preferred Skills • Experience in Salesforce Financial Services Cloud (FSC) • Exposure to CI/CD, DevOps pipelines (Salesforce) • Knowledge of banking processes, compliance, and regulatory environment • Certifications • Certified Scrum Master (CSM / PSM) – Mandatory • Salesforce certifications – Preferred

Nice to Have • Experience in large-scale digital transformation programs • Prior exposure to RBC / Canadian banking ecosystem • Experience managing multi-squad Agile delivery