Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s. We Will be Customer Centric. We Will Be Data Driven – System Thinking – Entrepreneurial. We are Committed to True and Shared Value Creation. We Will be Human-Centered and AI Enabled. We are Committed to Caring About Each Other, Our Communities, Our Environment. Job Description You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Team Supervisor is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity. DAY-TO-DAY RESPONSIBILITIES Manage the daily operations of Distribution Centre and/or any other functions as assigned. Provide direction and management to all operation’s employees. Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met. Ensure adequate staffing within your area to meet the operating plan. Report to Team Manager on your area’s performance related to quality, productivity, service and cost. KEY PERFORMANCE MEASUREMENTS Engagement – Overall facility engagement scores Safety – accidents within your area of responsibility Quality – quality rate within your area determined through QA processes Service – performance of your area against daily production plans Cost – overall productivity rates within your area as compared to goals KEY ACCOUNTABILITIES People Support and empower Team Members to make decisions, create a highly engaged and high performing team. Role models Indigo’s High-Performance Characteristics Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experience Works with the Team Manager to develop internal talent, building a bench for future business needs Provide consistent, and on-going feedback to your team Look for opportunities for self-development and provide continuous feedback to Team Manager Lead by example by following all Indigo policies and procedures Work in a team environment, communicating effectively with all levels of team while maintaining an adequate level of confidentiality Participate in annual performance appraisal with Team Manager Effectively conduct and deliver disciplinary actions, as needed to your team Ensure that facility cleanliness is maintained daily. Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately. Conduct a daily start up meeting with your team. These meetings should be used to update your group on: Standings on measured goals Employee recognition Information regarding the business Upcoming events/business Set reasonable and concise expectations for each member of your team. Regularly recognize employees for contributions or achievements. Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledge Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other Responds to employee feedback in a timely manner ensuring that the employee remains a top priority Establishes high performance peer relationships Maintains and nourishes relationships with all Indigo employees and business partners Remains current and communicates all changes, events, and programs Ensures team compliance to all corporate and departmental work policies and procedures Ensures teams drive best-in-class employee engagement Records and investigates all incidents/accidents and promotes a safe work environment Service Act as a decision maker for all areas of the operation. Escalate all critical failures and/or potential customer issues to the Team Manager as they arise. Work with Team Manager to meet staffing requirements and operating plan. Participate and sometimes lead projects pertaining to cost control or operations improvement. Leads Operational excellence by ensuring 5S standards and ensuring execution of Indigo’s inbound and outbound processes Maintains inventory management processes and inventory accountability throughout all processes Responsibility Set and maintain goals for your areas of responsibility. Gains alignment with Team Manager on goals and objectives each day Responsibility for the financial, service, and quality results of your areas. Monitor and maintain a floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of customers. Consistently meets and exceeds KPIs Scope Reports to: Team Manager Manager once Removed (MOR): Operations Manager / Director, DC Operations Qualifications Set and maintain goals for your areas of responsibility. Gains alignment with Team Manager on goals and objectives each day Responsibility for the financial, service, and quality results of your areas. Monitor and maintain a floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of customers. Consistently meets and exceeds KPIs Scope Reports to: Team Manager Additional Information At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. WELCOME HOME Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]. We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you. This posting is for a current opportunity within Indigo.

Department: Other Employee Type: Permanent Full-Time/Part-Time: Full-Time