Commissionaires Nova Scotia (CNS) is the province’s leading provider of security, safety, training, and identification services. Winner of the 2025 Canadian Outstanding Security Performance Awards (OSPAs)- Outstanding Partnership, we are a part of the Canadian Corps of Commissionaires, our parent federation employing over 22,000 commissionaires across Canada. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians. We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER
A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology in the security industry across Nova Scotia. Join the 2024 Not-For-Profit of the Year and benefit from:

• Competitive pay rate

• Health, drug, and dental benefits

• Life and accident insurance

• Paid time off

• Paid Federal Holidays

• Commissionaires Retirement Savings Program (RRSP/TFSA matching)

• Free uniforms and equipment (if applicable)

• High-quality, formal, and paid on-the-job training

• Annual paid loyalty award

• Education assistance funds and family scholarship programs

• Advancement opportunities within a large, national organization

THE ROLE

Position: Site Supervisor - Cobequid Pass Toll Plaza
Competition Number: CNS 2026-05-28
Location: Northern District (Great Village, NS)
Reports to: District Manager - Northern

Rate of Pay: $26.14 per hour.
Working Hours: Monday to Friday 0700 - 1500 (40 hours per week) (Site Supervisor is required to be available after duty hours)

Work Conditions:

• Ability to perform effectively in a fast-paced, high-traffic environment

• Flexible availability, including nights, weekends and holidays

• Must be able and physically capable to stand or sit for long periods and work in various weather conditions

• Willingness to work in challenging weather conditions

DUTIES AND RESPONSIBILITIES

Leading, administration and discipline o f all Commissionaires employed at Cobequid Pass Toll Plaza.

• Daily review of various reports and advise Plaza Staff by 0900 daily.
• Review shift files noting any discrepancies found i n IOUs, AVI replenishments, cash pick-up and cash out slips.
• Review Tour o f Duty Reports making note of any discrepancies and informing the proper Plaza staff.
• Prepare and review all shift schedules make changes as required
• Review Leave form requests.
• Enter hours worked for all personnel into the "On Watch" pay system.
• Perform duties of a collector when required.
• Effectively coach, motivate and provide feedback when necessary
• Investigate and correct any Customer Complaints as directed by General Manager or Toll Administrator.
• Review Shift Supervisor log and add or delete directives as required.
• Conduct a visual check o f Plaza Areas for breaches o f security and/or maintenance issues and safety hazards.
• Ensuring timely and accurate delivery o f communication, including all Incident Reports.
• Keeping the District Manager, client and other stakeholders apprised of all events and incidents as applicable.
• Ensure SWI's (Site Work Instructions), Dress standards, and Safety Equipment regulations are adhered to Coordinate all required site-specific training.
• Ensure monthly Operational Health & Safety reports are completed and submitted
• Provide direction, assistance and leadership during emergencies.
• Completing administrative duties a s required.
• Supervising Training of new Commissionaires on site.
• Access Control/Monitoring of upcoming additions to new Provincial Rest Stop areas.

ADDITIONAL RESPONSIBILITIES

• Ensure the safety o f public and motorists while on site
• Managing staff briefings for daily shift changes and Supervisor changes
• Manage security and safety of personnel visits by maintenance staff and contractors
• Cash management for all aspects of the site and ensuring stock levels and correct balance sheet reporting
• Maintain accurate records, oversee, verify collision/ occurrence reports and ensure the Daily Occurrence Log is maintained to standard
• Manage traffic control announcements to relevant third parties

WHO WE’RE SEEKING

CNS is an equitable employer, and would consider an acceptable equivalent of education, experience and transferable skills. Key qualifications and skills to be successful include, but are not limited to:

• Superior attention to detail with very good verbal communication skills
• Excellent customer service skills
• Computer literacy, and/or an aptitude to learn, is an asset

Mental alertness with an ability to:

• demonstrate a strong work ethic and “Can Do” attitude
• react calmly, quickly, and appropriately in any crisis
• concentrate and remain alert for up to 12 hours
• communicate observed characteristics/behavior (good memory)
• demonstrate problem-solving and sound judgement

Physical fitness with the ability to:

• climb multiple flights of stairs with ease
• display good dexterity and balance
• rely on all senses in assessing changes to the work environment

Skills and Experience:

• Proficiency in basic math for toll fee calculations

• Prior experience with cash handling and operating cash registers (preferred)

• Comfortable managing cash transactions

• Strong attention to detail for accurate cash handling, transaction processing and record keeping

• Familiarity with national roadways and local points of interest

• Demonstrated commitment to safety and reliable attendance

Basic Requirements:

• Be aged 19 or older;

• Have eligibility to work in Canada;

• Not have a criminal record for which a pardon has not been granted;

• Be able to provide fingerprints and complete a criminal record check;

• Be eligible to apply for, and attain, a Government of Canada personnel security screening.

• Have a valid Nova Scotia Driver's License, or reliable transportation to/from the worksites.

READY TO JOIN US?
This position is open to external and internal applicants (commissionaires should include their Corps #). We encourage veterans of the Canadian Armed Forces and the RCMP to apply.

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires, we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants who identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.