ABOUT THE CLHA

The College of LPNs and HCAs of Alberta (CLHA) is a non-profit regulatory organization. The CLHA exists to protect Alberta healthcare users. Our first responsibility is to the public. We regulate the professions of Licensed Practical Nurses (LPNs) and Health Care Aides (HCAs), setting and maintaining standards to ensure the public receives safe, competent, and ethical healthcare services. Our focus on and commitment to public protection and regulatory excellence underscores everything we do.

EMPLOYMENT TERM

This is a full-time permanent position. The position is eligible for hybrid work with a requirement to work in our Edmonton office on a regular basis two days per week. This posting may be used to fill future vacancies.

THE ROLE

Reporting to the Director, Professional Conduct, the Conduct Coordinator coordinates operational activities and the Patient Relations Program within the Conduct Department, supporting the efficient, organized, and effective delivery of services. This position is responsible for the administration of complaint processes, departmental operations, reporting, and financial activities, while ensuring the accuracy, integrity, and confidentiality of records and information. The Conduct Coordinator facilitates workflow coordination, supports collaboration among internal and external stakeholders, and promotes compliance with legislative and regulatory requirements to ensure efficient operations, effective case management, and organizational credibility.

KEY RESPONSIBILITIES

• Complaint Process Administration: Coordinate and administer the complaint process from intake to closure, ensuring timely communication, accurate records management, secure information handling, compliance monitoring, and effective support for investigations, hearings, and regulatory decision-making while maintaining confidentiality and regulatory standards.

• Data Reporting: Prepare and maintain accurate reports, dashboards, and performance metrics to support operational oversight and decision-making, while ensuring data quality; identifying system improvements; resolving data discrepancies; and collaborating on analysis, reporting, and research initiatives.

• Invoice and Financial Activities: Process invoices, expense claims, honoraria, and other payments; maintain accurate financial records; ensure compliance with financial policies and documentation requirements; and support departmental budget monitoring, reporting, and audit readiness.

• Conduct Operations Coordination: Support the efficient operation of the Conduct Department through records and document management, administration of secure information-sharing systems, workflow coordination, project support, and continuous process improvement initiatives.

• Patient Relations Program: Coordinate the administrative and financial operations of the Patient Relations Program, including vendor and stakeholder liaison, financial tracking and reporting, contract and legislative compliance, budget monitoring, and support for effective program delivery.

SKILLS & ABILITIES

The ideal candidate is a highly organized and professional individual with exceptional time-management skills and the ability to effectively manage multiple competing priorities in a fast-paced, dynamic environment. They demonstrate excellent written and verbal communication, interpersonal, customer service, and relationship-building skills, enabling them to collaborate effectively with internal staff, partners, stakeholders, and other interested parties while fostering positive and productive working relationships. They possess strong conflict-resolution and de-escalation skills and can remain calm, empathetic, and solution-oriented when responding to sensitive, emotionally charged, or challenging inquiries.

Demonstrating strong critical thinking, analytical, problem-solving, conflict resolution, and decision-making abilities, the ideal candidate is able to exercise sound judgment and diplomacy when navigating complex situations. The successful candidate works effectively both independently and as part of a team; exhibits a positive, solution-oriented attitude; and maintains a high degree of professionalism, autonomy, confidentiality, accuracy, and attention to detail. They are also skilled in implementing and supporting goal-setting strategies, consistently meeting deadlines, and leveraging advanced Microsoft Word and Excel skills to produce high-quality documents, reports, data analysis, and administrative deliverables.

EXPERIENCE

• A recognized post-secondary degree in a related field (Business Administration, Commerce, Health Administration) is required. Equivalent combinations of education and experience will be considered.
• Advanced proficiency in Microsoft Office, including experience in file management and databases, is required.
• Experience working within a legislative or regulatory environment would be considered an asset.
• Three or more years of experience in an administrative, office coordination, or operational support capacity would be considered an asset.
• Advanced experience in Excel would be considered an asset.
• Experience working with M-Files and Alinity would be considered an asset.

OTHER QUALIFICATIONS

• Must speak, read, and write English fluently.
• May be required to work occasional evenings and weekends.
• Satisfactory professional and criminal reference checks.
• Must be legally entitled to work in Canada.

FURTHER INFORMATION

For further information on this opportunity, please contact Human Resources at recruitment@clha.com.

APPLICATIONS WILL BE ACCEPTED UNTIL END OF BUSINESS DAY ON JULY 20, 2026.

The CLHA is an equal opportunity employer. We thank all applicants for their interest; only those short-listed applicants will be contacted.

Note: If you are selected to proceed through the recruitment process, you will be contacted by email from a CLHA email address. Please ensure you regularly monitor your inbox, including your junk or spam folders, to avoid missing important communications regarding your application.