SMS is looking for a Service Assistant to support Fort Hills site leadership by providing administrative coordination for service, warranty, logistics, and employee support activities. This role plays an important part in supporting site operations by ensuring documentation, work orders, and compliance requirements are completed accurately and efficiently.

Work Location: Fort Hills, AB.
Salary: $60,000 to $68,000 per annum.
Work Arrangement: Fixed on site
Schedule: 4x3 rotation. FIFO from Edmonton or Calgary (Monday morning departure, return Thursday evening).

What You'll Do:

• Support Fort Hills site leadership with day-to-day administrative and coordination activities.
• Coordinate service truck fleet logistics, including vendor support, asset movement, inspections, and site access requirements.
• Manage warranty core inventory, consolidation, and off-site shipping for trucks, shovels, and legacy equipment.
• Assist with onsite inventory management and parts transfers between site and warehouse locations.
• Review open work orders daily with supervision to support effective management of work in progress.
• Support warranty claims by compiling documentation and entering required information into systems.
• Assist with time entry administration, including follow-up on work order numbers, customer signatures, and issue resolution.
• Coordinate training activities and support certification and compliance tracking.
• Provide administrative support for employee needs, meetings, site events, and site-specific requirements.
• Manage onsite administrative assets, including IT devices and access-related items.

What You Bring:

The successful candidate brings logistics or administrative experience with a basic understanding of service operations and a high level of reliability in a site-based environment.

Other requirements include:

• Strong organizational and time management skills.
• Ability to manage multiple priorities in a high-volume work environment.
• Strong communication skills and attention to detail.
• Proficiency with administrative systems and tools.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

Pre-Employment
This position is safety sensitive. Candidates may be required to complete:

• Drug and alcohol test
• 5-year commercial driver’s abstract
• Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible*. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values* safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.