Assistant Manager, Client Services Unit

FC3 Consumer Services Officer 3

Regular/full-time

Public Service Delivery

Residential Tenancy Branch, Consumer Protection

Winnipeg MB

Advertisement Number: 45344

Salary(s): FC3 $79,416.00 - $102,301.00 per year

Closing Date: June 7, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain in effect for 12 months.

The Consumer Protection Division supports and protects the interests of Manitoba consumers, citizens, business people, landlords, and tenants.

Duties:

The Assistant Manager of the Client Services Unit, is responsible for leading and supporting the team of officers at the Residential Tenancies Branch, ensuring all aspects of services provided to the public are balanced and impartial. This role ensures the delivery of timely and accurate information to both landlords and tenant about their rights and responsibilities, while also aligning with legislative mandates and branch priorities.

Why Work for Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security

• Attractive salaries

• Defined pension plan

• Life insurance coverage

• Long-Term Disability Plan

Benefit Plan

• Employer paid health care benefits including health, dental and vision

• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more

• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program

• Paid time-off including sick leave, wellness days and family related leave days

• Generous vacation entitlements, increasing with years of service

• Parental, maternity, and adoptive leave options

Professional Growth & Development

We want our employees to thrive and grow and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba’s Future

By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.

Qualifications:

Essential:

• Post-secondary education in mediation, adjudication, public or business administration, law, or a related field; combination of education and experience may be considered.
• Demonstrated experience leading, supervising, and coaching staff in a high-volume, service-oriented environment, including performance management and staff development.
• Strong experience interpreting and applying legislation, regulations, and policies in client service, compliance, or enforcement contexts.
• Excellent written communication skills including preparing complex advisory materials and submissions for senior and executive levels of the organization.
• Excellent verbal communication skills including contacting clients on behalf of the Minister and making presentations to various stakeholder groups.
• Strong analytical skills with the ability to conduct jurisdictional scans, assess data, identify trends, and support evidence-based decision-making.
• Experience in resolving disputes, managing conflict, and facilitating fair outcomes through mediation or adjudication.
• Extensive experience in building and maintaining effective relationships with internal teams, external partners, and the public, demonstrating tact, diplomacy, and political acuity.
• Experience coordinating workflows, prioritizing tasks, and managing resources to meet service delivery standards and operational demands
• Experience delivering high-quality, timely, and impartial client service in a fast-paced environment.
• Advanced knowledge of The Residential Tenancies Act, The Life Leases Act, The Condominium Act, and related regulatory frameworks.

Desired:

• Knowledge of adjudication or alternate dispute resolution in a quasi-judicial setting such as mediation and adjudication involving hearings with multiple parties. Experience applying principles of administrative fairness and natural justice.
• Ability to communicate in French.
• Demonstrated ability to use digital collaboration tools (e.g., Microsoft Teams) and AI applications (e.g., Microsoft Copilot) to enhance service delivery, communication, and decision-making, while exercising critical thinking, privacy awareness, and professional judgment.
• Experience applying Lean, Human-Centred Design, or similar approaches to improve service delivery and operational efficiency

Conditions of Employment:

• Must be legally entitled to work in Canada

• Must provide a satisfactory Criminal Record Check with Vulnerable Sector Search; Adult and Child Abuse Registry Checks.

• Must be able to work on-site (in office) five days per week when not travelling (office location is in Winnipeg).

• Must have a valid class 5F driver's licence.

• Must be able to travel throughout the province as required with overnight stays.

• Must be able to work overtime on short notice as required.

Apply to:

Advertisement # 45344

Talent Acquisition

Human Resource Services

600-259 Portage Avenue

Winnipeg, MB, R3B 2A9

Phone: 204-945-7518

Fax: 204-945-0601

Email: govjobs@gov.mb.ca

WHEN APPLYING TO THIS POSITION, PLEASE INDICATE THE ADVERTISEMENT NUMBER AND POSITION TITLE IN THE SUBJECT LINE AND/OR BODY OF YOUR EMAIL.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. When applying to this position, please indicate the advertisement number and position title in the subject line and/or body of your email. Your cover letter, resumé and/or application must clearly indicate how you meet the qualifications.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.

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