Mandate: Reporting to the Freight Manager, the Freight Forwarding Logistician is responsible for processing and reviewing international ocean import cargo transactions and managing bookings for a portfolio of clients. Other Duties: · Serve as a key point of contact for clients, providing timely assistance and maintaining strong customer relationships through effective communication. · Assist with planning and organizing operational logistics across supply chain departments. · Facilitate ongoing communication with freight coordinators to ensure smooth coordination across departments and facilities. · Assist in monitoring shipment activity and updating freight status information to support timely deliveries and receipts. · Prepare and submit freight reports when needed. · Maintain freight documentation, records, and logs, as required. · Update worksheets and specifications regarding the status of freight operations, shipment rates, and other logistics information. · Other duties, as assigned. Requirements: • Minimum of 4 years’ experience of operations in a Freight Forwarding environment • Minimum of 4 years of customer service experience • College diploma in Supply Chain Management or International Transportation and Customs is required • Experience with CargoWise One or related systems is considered an asset What You Offer: • Proficiency in establishing rapport and developing solid relationships with key customer contacts • Ability to ask the right questions, listen carefully, and understand customers’ needs • Ability to work efficiently in a team environment, as well as independently • Excellent communication skills • Extremely detail-oriented and highly organized What We Offer: • Cultural diversity and equal opportunity employer • Competitive compensation • Comprehensive benefits package, including fitness reimbursement program(s) • Education Reimbursement Program • Balance between work and home life • Environment where collaboration to provide innovative and efficient client service is the essence of our culture