Our Story & Purpose: We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

Your Role in Supporting Our Members: As a Coordinator, Operations (BOPS), you will provide essential administrative and operational support to the Banking Operations team, namely the Estates, Document Services and Registered Plans Administration teams, ensuring requests are managed efficiently and data is maintained accurately. This role plays a key part in enabling the department to achieve its business goals by coordinating inquiries, maintaining reporting, and supporting internal processes. We are looking for a detail-oriented, organized, and service-focused professional who thrives in a fast-paced environment and enjoys supporting team success. This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Team Manager, Estate and Trust. This position will be fully on-site.

How You'll Make an Impact: Managing and administering requests for the Banking Operations team, ensuring timely delegation and responses Supporting inquiries from internal stakeholders, including Estates-related requests Monitoring and maintaining reports to ensure accurate and timely operational data Coordinating administrative processes to support business operations and team efficiency Responding to inquiries and interpreting policies and procedures for stakeholders Maintaining organized records and documentation aligned with operational requirements Collaborating with cross-functional teams to support workflow coordination and service delivery Supporting continuous improvement of administrative processes within Banking Operations

What You’ll Bring to the Team: Post-secondary education in business administration, finance, or a related field, or equivalent experience 1-3 years of experience in an administrative or operations support role, preferably in financial services Strong business acumen with an understanding of the financial industry Proven communication and interpersonal skills to respond to inquiries and interpret policies clearly Experience managing multiple requests and prioritizing tasks in a fast-paced environment Proficiency in Microsoft Office Strong attention to detail and ability to maintain accurate data and reports Ability to collaborate and work effectively with cross-functional teams

Extra Skills That Set You Apart: Experience supporting Banking Operations or Estates-related processes Familiarity with reporting tools or data tracking systems Demonstrated ability to identify and implement process improvements

You’ll Thrive Here If You Are: Detail-oriented - You ensure accuracy in reports, data, and administrative processes. Organized - You manage multiple requests and priorities effectively in a busy environment. Collaborative - You work well with cross-functional teams to support shared goals. Service-focused - You take pride in delivering timely and helpful support to stakeholders.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn: This role offers a salary range of $55,300 to $71,500 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements. Vancity Talent Programs: Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting. At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience. We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.