Client Care Coordinator
Top Benefits
About the role
CASUAL POSITION IN NORTH VANCOUVER
CLOSES: Open Until Filled
BE PART OF SOMETHING MEANINGFUL
As part of the Squamish Nation’s Yúustway Health and Wellness Team, you will support Nation Members through compassionate, culturally safe, and community‑rooted care. In this role, you’ll ensure clients receive timely, coordinated home support services while embodying the values of snew̓íyelh (teachings), wenáxws (respect), and Úxwumixw (community/peoples).
Your work will help restore balance, uphold dignity, and strengthen wraparound care for members navigating health challenges.
WHAT YOU’LL DO
- Serve as the central point of communication for clients, managing scheduling and liaising with the nursing team as needed.
- Provide warm, trauma‑informed support by anticipating needs, comforting clients, and helping them navigate care.
- Coordinate and oversee scheduling for Home Support teams, ensuring urgent needs are prioritized.
- Assist clients with transportation, medical appointments, and escorts.
- Maintain accurate client records, contact information, and service requirements.
- Collaborate with third‑party contracted services when additional staffing is needed.
- Maintain monthly scheduling capacity reports and advise teams on service availability.
- Provide insight and recommendations on scheduling systems, EMR tools (AlayaCare), and workflow enhancements.
- Assist with project planning and implementation for Home & Community Care initiatives.
- Prepare documents, reports, requisitions, and correspondence based on program needs.
WHAT WE’RE LOOKING FOR
- Diploma/Certificate in Business Administration, Medical Office Assistance, Project Management, or related field.
- Indigenous Cultural Safety training (recent or willingness to complete).
- 2–3 years in administrative, scheduling, care coordination, or related experience.
- Experience supporting health programs, working with EMRs, and using MS Office.
- Experience working in First Nations contexts is an asset.
- Comfort supporting clients with compassion and cultural humility.
- Strong communication, organization, and time management skills.
- Ability to work calmly in high‑pressure situations.
- Data management and reporting skills, including Excel.
- Commitment to confidentiality, integrity, and cultural safety.
- Valid BC Driver’s License (Class 4 or 5 preferred) and reliable vehicle.
- Ability to work evenings/weekends when required.
- Ability to lift up to 25 lbs and provide vaccination history.
- Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred.
WHY WORK WITH US
- Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
- Professional Growth – We invest in our people with training, mentorship, and career development
- Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity.
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.
Wage Rate: $28.00 - $30.00
Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose
About SQUAMISH NATION
THE NATION TODAY The Squamish Nation is a vibrant and dynamic Coast Salish Nation, with a strong culture, rich history and bright future.
The Squamish Nation has existed and prospered within our traditional territory since time immemorial. We are Coast Salish people. Our language is the Squamish language. Our society is, and always has been, organized and sophisticated, with complex laws and rules governing all forms of social relations, economic rights and relations with other First Nations. We have never ceded or surrendered title to our lands, rights to our resources or the power to make decisions within our territory.
The modern era of Skwxwú7mesh Úxwumixw was declared on July 23, 1923 through the “Prayer of Amalgamation.” This was the result of eight years of discussion, planning and a legal agreement signed by the 16 Skwxwú7mesh Chiefs. This document was the instrument to declare that the traditional governance of Skwxwú7mesh Úxwumixw, our People and lands, is still in place. The hard working Squamish Nation people of the time laid the groundwork for the growth and development of the society we enjoy today.
The Skwxwú7mesh stelmexw (Squamish People) continue to reside in the area now described as the lower Mainland of British Columbia. The largest proportion of Squamish Nation members reside on several urban reserves in the city of Vancouver, North and West Vancouver and the municipality of Squamish, B.C.
The Nation’s population is scattered among nine communities stretching from North Vancouver to the northern area of Howe Sound. Over 60% of the more than 3,600 Squamish Nation members live on-reserve and membership is determined by guidelines set out in the Squamish Nation Membership Code.
ECONOMIC ACTIVITY The Squamish Nation is a leader in the field of First Nations economic development. The Squamish Nation’s sources of revenue are taxation, leases and Squamish-owned businesses, such as:
Mosquito Creek Marina Lynnwood Marina North Vancouver Smoke Shop at Mosquito Creek Squamish Valley Gas LP Superstore Gas Bar, North Vancouver Capilano River RV Park, West Vancouver Northwest Squamish Forestry LP The Park Royal Shopping Centre, International Plaza, and Greater Vancouver Storage Sewage Plant, are a few examples of existing tenants on Squamish Nation lands.
In addition to revenue generated from existing leases and businesses, the Squamish Nation plans to develop various parcels of lands, including proposed developments at Seymour, Capilano, Kitsilano, Chekwelp and Stawamus. Proceeds from new developments will support ongoing programs and services for Squamish Nation membership, as well as acquire new lands, provide infrastructure, and provide finance options for member housing.
TREATY NEGOTIATIONS From the time of the arrival of the first Europeans in the Lower Mainland area, the Squamish Nation has asserted our right to the land and resources in the territories that we have inhabited for thousands of years.
The Squamish Nation is seeking a resolution for the long outstanding claim to our traditional territories. Squamish Nation’s Statement of Intent to negotiate was accepted by the British Columbia Treaty Commission December, 1993. This is the first of six stages of the British Columbia Treaty Commission’s process. Presently, Squamish Nation is in the third stage of the process.
Similar Jobs
Client Care Coordinator
Top Benefits
About the role
CASUAL POSITION IN NORTH VANCOUVER
CLOSES: Open Until Filled
BE PART OF SOMETHING MEANINGFUL
As part of the Squamish Nation’s Yúustway Health and Wellness Team, you will support Nation Members through compassionate, culturally safe, and community‑rooted care. In this role, you’ll ensure clients receive timely, coordinated home support services while embodying the values of snew̓íyelh (teachings), wenáxws (respect), and Úxwumixw (community/peoples).
Your work will help restore balance, uphold dignity, and strengthen wraparound care for members navigating health challenges.
WHAT YOU’LL DO
- Serve as the central point of communication for clients, managing scheduling and liaising with the nursing team as needed.
- Provide warm, trauma‑informed support by anticipating needs, comforting clients, and helping them navigate care.
- Coordinate and oversee scheduling for Home Support teams, ensuring urgent needs are prioritized.
- Assist clients with transportation, medical appointments, and escorts.
- Maintain accurate client records, contact information, and service requirements.
- Collaborate with third‑party contracted services when additional staffing is needed.
- Maintain monthly scheduling capacity reports and advise teams on service availability.
- Provide insight and recommendations on scheduling systems, EMR tools (AlayaCare), and workflow enhancements.
- Assist with project planning and implementation for Home & Community Care initiatives.
- Prepare documents, reports, requisitions, and correspondence based on program needs.
WHAT WE’RE LOOKING FOR
- Diploma/Certificate in Business Administration, Medical Office Assistance, Project Management, or related field.
- Indigenous Cultural Safety training (recent or willingness to complete).
- 2–3 years in administrative, scheduling, care coordination, or related experience.
- Experience supporting health programs, working with EMRs, and using MS Office.
- Experience working in First Nations contexts is an asset.
- Comfort supporting clients with compassion and cultural humility.
- Strong communication, organization, and time management skills.
- Ability to work calmly in high‑pressure situations.
- Data management and reporting skills, including Excel.
- Commitment to confidentiality, integrity, and cultural safety.
- Valid BC Driver’s License (Class 4 or 5 preferred) and reliable vehicle.
- Ability to work evenings/weekends when required.
- Ability to lift up to 25 lbs and provide vaccination history.
- Knowledge and understanding of Skwxwú7mesh Úxwumixw history, culture, customs, land, and People is preferred.
WHY WORK WITH US
- Impactful Work – Be part of a team dedicated to serving the community through Na estétx̱ w sḵwálwen cht (Trust), Na estitkw sḵwálwen cht (Security), Na esḵw’úḵw’ulh sḵwálwen cht (Purpose) and Na eslhílhkw’is sḵwálwen cht (Belonging)
- Professional Growth – We invest in our people with training, mentorship, and career development
- Sḵwx̱wú7mesh Úxwumixw Values – Be part of an organization that values Úxwumixw (community/peoples), snew̓íyelh (guiding through teachings), wenáxws (respect) and inclusivity.
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources – our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we foster an environment that values diversity through the respect and appreciation of each person for their individual attributes.
Wage Rate: $28.00 - $30.00
Join us in building a future rooted in culture, values, and community strength. Your work matters here. #Workwithpurpose
About SQUAMISH NATION
THE NATION TODAY The Squamish Nation is a vibrant and dynamic Coast Salish Nation, with a strong culture, rich history and bright future.
The Squamish Nation has existed and prospered within our traditional territory since time immemorial. We are Coast Salish people. Our language is the Squamish language. Our society is, and always has been, organized and sophisticated, with complex laws and rules governing all forms of social relations, economic rights and relations with other First Nations. We have never ceded or surrendered title to our lands, rights to our resources or the power to make decisions within our territory.
The modern era of Skwxwú7mesh Úxwumixw was declared on July 23, 1923 through the “Prayer of Amalgamation.” This was the result of eight years of discussion, planning and a legal agreement signed by the 16 Skwxwú7mesh Chiefs. This document was the instrument to declare that the traditional governance of Skwxwú7mesh Úxwumixw, our People and lands, is still in place. The hard working Squamish Nation people of the time laid the groundwork for the growth and development of the society we enjoy today.
The Skwxwú7mesh stelmexw (Squamish People) continue to reside in the area now described as the lower Mainland of British Columbia. The largest proportion of Squamish Nation members reside on several urban reserves in the city of Vancouver, North and West Vancouver and the municipality of Squamish, B.C.
The Nation’s population is scattered among nine communities stretching from North Vancouver to the northern area of Howe Sound. Over 60% of the more than 3,600 Squamish Nation members live on-reserve and membership is determined by guidelines set out in the Squamish Nation Membership Code.
ECONOMIC ACTIVITY The Squamish Nation is a leader in the field of First Nations economic development. The Squamish Nation’s sources of revenue are taxation, leases and Squamish-owned businesses, such as:
Mosquito Creek Marina Lynnwood Marina North Vancouver Smoke Shop at Mosquito Creek Squamish Valley Gas LP Superstore Gas Bar, North Vancouver Capilano River RV Park, West Vancouver Northwest Squamish Forestry LP The Park Royal Shopping Centre, International Plaza, and Greater Vancouver Storage Sewage Plant, are a few examples of existing tenants on Squamish Nation lands.
In addition to revenue generated from existing leases and businesses, the Squamish Nation plans to develop various parcels of lands, including proposed developments at Seymour, Capilano, Kitsilano, Chekwelp and Stawamus. Proceeds from new developments will support ongoing programs and services for Squamish Nation membership, as well as acquire new lands, provide infrastructure, and provide finance options for member housing.
TREATY NEGOTIATIONS From the time of the arrival of the first Europeans in the Lower Mainland area, the Squamish Nation has asserted our right to the land and resources in the territories that we have inhabited for thousands of years.
The Squamish Nation is seeking a resolution for the long outstanding claim to our traditional territories. Squamish Nation’s Statement of Intent to negotiate was accepted by the British Columbia Treaty Commission December, 1993. This is the first of six stages of the British Columbia Treaty Commission’s process. Presently, Squamish Nation is in the third stage of the process.