Role Profile – Operations Administrator Location: Vancouver, Canada (On-Site) Position Type: Full-time Reports To: Operations Manager Compensation: CAD 65-85K Start Date: ASAP Application Deadline: February 24, 2026 About Canopy Canopy is a solutions-driven not-for-profit environmental organization dedicated to protecting forests, species, and climate. For 25 years, Canopy has been a driving force in transforming wood-based supply chains, including publishing, packaging, and textiles, to eliminate fibre coming from the world's most critical forests and ensure a livable planet for all. About the Role The Operations Coordinator is self-directed and systems savvy, keeping Canopy’s Vancouver head office running smoothly, owning user enablement and supporting organization-wide systems and tools. The role demands someone who works through problems independently, learns platforms quickly, and can step into ambiguous or unfamiliar situations, whether supporting staff at an international conference, running a webinar, or working through a new system. This role regularly presents situations where the process doesn't exist yet, the tool is new, or the right answer isn't obvious, the expectation is to work through it. The role focuses on office-based operations (facilities, shipping and receiving, physical asset management, procurement, meetings, and event logistics), while also serving as the primary point of contact for user enablement. Working closely with the IT Coordinator and Business Systems Analyst, the Operations Coordinator enables staff through guidance, documentation, and hands-on support, helping Canopals to use systems and tools effectively. This role also takes ownership of specific projects, including maintaining Canopy’s online materials library and booking system, supporting data cleanup and conversion (Salesforce, Dropbox, Knowledge Base), and helping implement Canopy’s sustainability audit. Grounded in a service-oriented but boundary-aware approach, the Operations Coordinator delivers reliable, solutions-focused support. Success means the office runs seamlessly, staff feel empowered to use our tools, and operational systems are intuitive and well-maintained. At Canopy, we approach our work with a 'Yes, AND...' mindset, building on ideas collaboratively and leaning into possibility rather than limitation.

CORE RESPONSIBILITIES Office Operations & Facilities Take primary responsibility for the day-to-day functioning of the Vancouver office, ensuring it is tidy, stocked, safe, and welcoming. Manage office supplies, printing, and physical assets, including inventory tracking, and maintaining an organized physical asset library. Coordinate mail, shipping, and receiving, including tracking deliveries and outgoing shipments. Coordinate waste, recycling, and basic facilities needs, and flag larger issues to the Operations Manager. Carry out health and safety procedures, including emergency preparedness tasks and basic office compliance requirements. Systems & User Enablement Own user enablement at Canopy, guiding, training, and answering how-to questions so staff can use our tools confidently, including for remote staff across time zones. Develop and maintain clear, practical “how-to” documentation so staff can self-serve on common tasks and workflows. Support systems onboarding for new staff, orienting users to core tools following established processes. Support Salesforce usage across the team, including user guidance, data updates, imports/exports, and building reports Participate in user acceptance testing (UAT) by completing defined testing steps and reporting issues to system owners. Collaborate with the IT Coordinator to ensure seamless coverage: this role owns user enablement and usage support; the IT Coordinator owns infrastructure and fixing what’s broken. Projects & Process Implementation Own and maintain Canopy’s online materials library and booking system for samples, event materials, and gift inventory, including user training and ongoing user administration. Support data cleanup and conversion efforts, including Dropbox cleanup, Salesforce data conversion into import sheets, and Knowledge Base implementation. Assist with the finalization and implementation of Canopy’s sustainability audit. Support procurement requests using established tools and processes, ensuring team needs are met efficiently. Events, Meetings & Travel Coverage Support logistics for internal and external meetings and events, including materials preparation, room setup, catering, vendor coordination, and on-the-day assistance. Support webinar setup, invitations, delivery, and real-time technical troubleshooting independently Backfill business travel coordination during busy periods, including booking flights and accommodations and assisting with travel visa requests. QUALIFICATIONS Essential Requirements 2+ years of experience in an administrative, office coordination, operations, or IT support role. Demonstrably system-savvy: able to navigate, learn, and troubleshoot new platforms independently, with strong working knowledge of work productivity tools and a willingness to learn Google Suite, Microsoft Office, Asana, Dropbox, Okta and Salesforce. Naturally service-oriented and easy to approach, with the ability to earn and maintain trust across the Canopy team. Sound judgment in ambiguous situations: able to evaluate options with incomplete information and determine a path forward. Highly effective working remotely and asynchronously: proactive communicator, reliable without in-person oversight, and skilled at keeping distributed teams informed. Able to manage competing priorities and a high volume of concurrent requests in a busy environment. Excellent written and verbal communication and comprehension skills. Ability to be genuinely helpful while setting appropriate boundaries. Ability to maintain discretion and handle sensitive information appropriately. Confident running events, webinars, and conference support independently Strong attention to detail and problem-solving skills: able to take information, identify roadblocks, and develop solutions. Calm, professional, and proactive approach. Embrace the “Yes, AND...” mindset to foster innovation and collaboration. A passion for protecting the world's forests. Related or Transferable Experience Experience supporting systems onboarding, user access, or basic application support under established processes. Experience maintaining inventories, coordinating logistics, or supporting facilities and office operations. Experience assisting with data quality through routine updates, basic cleanup, or maintaining existing documentation. Experience supporting meetings, events, or travel coordination. Familiarity with CRM, project management, or collaboration tools in a support capacity. This role is a strong fit if: You have experience working with nonprofit or mission-driven organizations. You have familiarity with CRM, project management, or collaboration tools in a support capacity. You have a genuine interest in learning more about operations, systems, or workplace coordination over time.

Canopy embraces equity and diversity and is committed to a workplace that is enriched by the people, needs, and desires of our diverse community. We thank all applicants; however, we will only contact candidates who successfully secure an interview.