Administrative Support III
About the role
Your Opportunity:
Reporting to the Supervisor of Registration, Switchboard, and Patient Information (RSPI), the Administrative Support III position holds the responsibility of conducting patient interviews, with patients or their family members. This process aims to positively identify patients and gather their demographic and financial information. Aligned with the Provincial Registration Standards and Practices (PRSP), this front-facing role plays a critical part in verifying, validating, and accurately entering patient information into Connect Care. The position consistently applies Positive Patient Identification during registration, ensuring precise record linkage, supporting the safe delivery of patient care, and mitigating identity theft. Effective communication is paramount in providing exceptional customer service to patients, staff, and the general public. Additional responsibilities include, but are not limited to: Collecting hospital fees for uninsured and out-of-country services. Conducting point-of-sale (POS) collections and managing cash transactions. Answering telephones and assisting with wayfinding. Training and mentoring new employees and students as required. Demonstrating the ability to manage multiple tasks with frequent interruptions in a fast-paced/high-stress environment.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Sheldon M Chumir Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 13-AUG-2026 Employee Class: Casual/Relief Date Available: 07-SEP-2026 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Nights, Weekends Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years. Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (tests administered). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written
Preferred Qualifications:
One year experience within the last two years in a health care medical office setting. Customer service experience. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
Similar Jobs
Administrative Support III
About the role
Your Opportunity:
Reporting to the Supervisor of Registration, Switchboard, and Patient Information (RSPI), the Administrative Support III position holds the responsibility of conducting patient interviews, with patients or their family members. This process aims to positively identify patients and gather their demographic and financial information. Aligned with the Provincial Registration Standards and Practices (PRSP), this front-facing role plays a critical part in verifying, validating, and accurately entering patient information into Connect Care. The position consistently applies Positive Patient Identification during registration, ensuring precise record linkage, supporting the safe delivery of patient care, and mitigating identity theft. Effective communication is paramount in providing exceptional customer service to patients, staff, and the general public. Additional responsibilities include, but are not limited to: Collecting hospital fees for uninsured and out-of-country services. Conducting point-of-sale (POS) collections and managing cash transactions. Answering telephones and assisting with wayfinding. Training and mentoring new employees and students as required. Demonstrating the ability to manage multiple tasks with frequent interruptions in a fast-paced/high-stress environment.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Registration Primary Location: Sheldon M Chumir Health Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 13-AUG-2026 Employee Class: Casual/Relief Date Available: 07-SEP-2026 Hours per Shift: 7.75 Length of Shift in weeks: Varies Shifts per cycle: Varies Shift Pattern: Days, Evenings, Nights, Weekends Days Off: Other Minimum Salary: $25.72 Maximum Salary: $31.25 Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years. Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (tests administered). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written
Preferred Qualifications:
One year experience within the last two years in a health care medical office setting. Customer service experience. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.