Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

Pay Rate: $25-$30/hr

This posting is for an active open vacancy.

Acting as the first point of contact for all day-to-day operations and work-related issues prior to escalating to the Security Operations Manager.

• Being the first point of contact for all customer-related complaints and requests prior to escalating to Security Operations Manager or Client management.
• Ensuring all Guards on shift have received proper training and it has been documented.
• Assisting with Incident Investigation as needed.
• Ensuring that vehicles and work areas are properly maintained and organized.
• Ensuring that all paperwork is properly completed and signed off on. This includes Shift Reports, Incident Reports, Occurrence Book, Alarm Logs, Audits etc.
• Ensuring that proper patrol (tours) have been completed within the required time frame.
• Coordinating the fence line and perimeter checks and ensuring completion of this detail daily.
• Coordinating and ensuring Perimeter, Sprinkler, Fire Extinguisher, Key & Card Audits, Lenel, Shredder box, A-phone audits are completed and submitted.
• Responding to emergency situations that occur on site in accordance with established site procedures.
• Organizing and monitoring security personnel duties (regular and special)
• Providing employees with assistance needed including special escorts or transport and minor vehicle assistance (ex. lockouts and jumpstarts).
• Review and respond to all e-mails in the general security inbox.
• Prepare and distribute Daily Shift Brief.
• Managing any extra coverage guard service and / or guards within their shift.
• Organize and oversee special events as required.
• Writing detailed Incident Reports and forwarding copies to the Operations Manager and Security Manager regarding all issues that arise during their shift according to procedure.
• Responsible for all training of new/other guards on their shift
• Responsible for completion and filing of all shift documentation
• Escorting vendors on site, if required. Including specialized deliveries and pick-ups.
• Other duties as assigned – including those responsibilities listed under Desk Guard, Mobile Guard and Patrol Guard

Position Specifications:

• Thorough understanding of Security Operations
• Must have a high level of experience in dealing with various levels of individuals within their environment and be able to adapt to the various levels of communication required with everyone.
• Must possess the ability to discuss both positive and negative situations with the Operations Manager, Branch Manager and Client Management in such a manner as to ensure that the necessary goal is achieved with a positive result.
• Be able to mediate situations between security guards, tenants and customers in a professional and unbiased manner.
• Accurately assess employee strengths and development needs and provide feedback and coaching as deemed appropriate.
• Must possess and display a willingness and ability to listen and understand all aspects of a particular situation to affect the appropriate resolution with a minimum of distress or conflict.
• Must be prepared to communicate with members of the Management Team in order to effectively deal with day-to-day situations, which may require management involvement.
• Must be able to monitor and control multiple tasks simultaneously, including security guards, management, emergency personnel, telephone answering, etc.
• Have strong organizational skills to ensure optimal service delivery.

Communication/Analytical Skills:

• Must be able to communicate fluently in English in both verbal and written form.
• Must have a clear and professional telephone manner.
• Must be able to relay relevant business information in a professional and concise manner regarding all aspects of the position.
• Must have the ability to write and update Management in such a manner that is clear, concise and deals with day-to-day issues or emergencies.
• Must possess the ability to analyze, create and/or correct issues in order to provide the best possible solution to each individual situation.
• Must possess a basic ability to analyze and understand assignment of guards and clear record keeping providing support in the event of a question and/or concern.

Position Qualifications:

• Graduate of law/security community college or proven long term senior supervisory experience is an asset.
• Must have a comprehensive understanding of all job functions of all personnel working for him/her.
• Energetic, diplomatic, assertive and service oriented, with a positive attitude/disposition.
• Must demonstrate strong interpersonal and negotiating skills.
• Must have strong communication skills, oral and written.
• Must demonstrate good presentation skills.
• Be able to deal with stressful situations quickly and calmly.
• Basic technical knowledge of site security systems, and a demonstrated ability to upgrade that knowledge on the job.
• Strong administrative skills: Proficient in various software applications preferably Windows, Microsoft Word, Excel and PowerPoint.
• Must possess the ability to analyze, create and/or correct issues in order to provide the best possible solution to each individual situation.

Working Conditions:

• Work Environment: Client is a fast-paced environment, with multiple demands on the incumbent. They will be in constant interaction with Client staff, management, human resources, Securitas Management, and other contractors.
• Mental Effort: A high level of concentration and good stress management is required.
• Maintaining composure in dealing with authorities, senior executives, clients and staff, occasionally under conditions of urgency and in high pressure situations.
• Handling and being exposed to sensitive and confidential information
• The incumbent will be required to wear the appropriate uniform

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities. Accommodation is available for applicants with disabilities throughout the recruitment process. We value diversity and inclusion and encourage all qualified people to apply.

Thank you to all that apply**. Those selected for an interview will be contacted.**

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process.

Further information about the Company: www.securitas.ca

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Securitas Canada's Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation's Mission:

Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.