Overview We’re looking for a Customs Clearance Coordinator to join our afternoon team on a fully remote, work-from-home basis. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Highways team to deliver exceptional service to our clients. If you’re comfortable navigating new systems and enjoy finding tech-savvy ways to streamline your work, this could be the role for you!

Schedule: Monday to Friday, 4:00 PM – 12:00 AM Pacific Time. The evening shift means no rush-hour commute, and your daytime hours stay your own.

What You’ll Do Review documentation and prepare customs release entries for processing. Process and manage Highway releases. Analyze documents to determine applicable tariff classifications, duties, and tax rates. Collect supplementary information or documentation as required from customers, carriers, CBSA, and others. Email clients with clear, concise communication to ensure excellent customer service. Handle and resolve challenging situations professionally and effectively. Liaise with other teams for entry follow-up as required. Maintain strong knowledge of Canadian ports and warehouses. Enter data into computer systems accurately and efficiently. Complete files within required timeframes and in accordance with A & A and Canadian regulations. Review files for accuracy and errors, ensuring compliance. Handle phone inquiries. Perform other duties as assigned.

What You Bring Experience: 2+ years in customs clearance coordination, ideally with Highway shipments. Prior experience at a Canadian customs brokerage is a strong asset. Certification: A Certified Customs Specialist (CCS) or equivalent Canadian designation is preferred, or the willingness to earn it - we’ll support you. Customs Knowledge: A solid understanding of Canadian rules and regulations for the importation of goods. Tech-savvy: Comfortable picking up new systems quickly and finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset. Proficient in Gmail/Front, Google Drive, and Google Sheets. Working style: Organized, responsive, dependable, and punctual. A self-starter who works well independently, multitasks comfortably, and brings strong problem-solving and communication skills.

Why Join A & A Customs Brokers Work from home from most locations within Canada, as this role is fully remote. Skip the commute. An afternoon start means no rush-hour grind. We invest in your credentials. Our Learn & Grow program encourages and supports employees who want to earn their CCS designation, and you’ll earn a bonus when you pass. Stability you can count on. A & A has been clearing shipments since 1979. Competitive salary. $50,000–$60,000 CAD, plus a comprehensive benefits package.