Be the Difference. Connect our Community. For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Bayshore is currently seeking a passionate and caring Clinic Coordinator to keep our very busy Dundas Clinic running smoothly. As a team-member of our Hamilton Home Care Solutions Branch you will bring your existing Medical Office Administrative & Clinic Coordination experience to be the vital link between patients, families, and healthcare providers! We are seeking a professional individual with superior customer service skills, medical a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. What you will be doing- Primary Responsibilities Communicate- Professionally engage with patients, families, staff, and funder organizations. First point of contact in clinical environment Process- Quickly handle funder referrals and updates in the EMR (Procura) Review- Collaborate with colleagues and patients to assess service needs Schedule- Book and track appointments and cancellations Coordinate- Ensure consistent care and service delivery Notify- Keep patients and staff informed of appointments Utilize- Optimize staff schedules to meet their availability and client care needs Document- Maintain accurate records Resolve- Address patient concerns promptly and follow escalation pathways Your Competitive Compensation Package Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind; Competitive Industry Wages: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care Comprehensive Benefits & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too! Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with Training & Development: Opportunities to grow your career and develop on an on-going basis Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients Supportive Management: Accessible clinical managers and schedulers who value and support your work

What you Bring Education: Secondary School Diploma Experience with Urgent Care reception or other fast-paced support role in a medical/healthcare environment Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred Experience and Abilities: A minimum of two years related customer service experience, preferably in healthcare Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment Ability to handle issues and problem solve with tact and diplomacy Excellent computer skills (Windows, Microsoft office, internet, EMR) Ability to prioritize and handle multiple demands in a fast-paced environment Proven organizational and teamwork skills; able to work independently and prioritize workload Strong interpersonal skills including demonstrated ability to build rapport and connections Our Commitment You- Equity, Diversity, and Safety Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have. Posting Close Date: We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter