Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Home Trust: Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.

Join Home Trust as a Default Recovery Officer – Real Estate , reporting to Senior Manager, Default Recovery, and be part of our talented and growing team!

About the role:

The mandate of the Default Recovery Officer – Real Estate is to provide administrative support to the Default Recovery Real Estate Specialists, allowing for increased focus on recovery and loss mitigation portfolio management. This is accomplished through completion of administrative tasks, based on specific workflow assignment, such as; statement preparation, approval and application of funds, discharge processing for both mortgage and Equity-line VISA accounts, reconciliation of accounts using waivers, write-offs and GL funds transfers, payment of invoices to external business partners, completion of capital loss forms, Writ of Seizure and Sale determination and requests, reporting back-up and additional duties as assigned within role scope. In this role the officer will also interact and communicate with solicitors, property managers and various internal departments as required, to complete specific tasks. The officer performs in accordance with established SLA’s and general policies and procedures.

Responsibilities:

• Preparation of statements in support of recovery action; information, arrears, discharge, sales and deficiencies.
• Approval and application of incoming funds for account arrears, client/3rd party payout and lender sales.
• Reconciliation and adjustment of account balances; using waiver, write-off and GL transfer functions.
• Preparation of Capital Loss forms for release by Business Support Analyst to Credit (ERM) department representatives, as applicable.
• Review and assess client profile and account details to determine necessity and scope of Writ of Seizure and Sale filing.
• Communicate with solicitor offices in connection to writ filing, holdbacks, final invoicing, bankruptcies and unsecured proof of claim filing, and other recovery related activities as needed.
• Invoice review and processing for payment to third party business partners such as property managers, municipalities, appraisers, solicitors, etc.
• Communicate with property managers in relation to invoicing for final billing and file closure.
• Monitor and manage queue for workflow assignments, including assignment of status codes for volume and performance tracking purposes.
• Assist Business Support Analyst with monthly account IN/OUT reporting.
• Determine through review and assessment of account details file closure applicability, and action any pending tasks required for file completion.
• Ensure appropriate record retention by documenting notes in clear, concise detail and uploading all related documentation to applicable repository.
• Adhere to specified SLAs depending on assigned task.
• Respond in a timely, professional manner to requests either from internal business partners or external, within a specified time frame, to avoid potential for delays or escalation.
• Support the Real Estate team with any additional ad-hoc tasks, related to account clean-up, data tracking, documenting new or updating existing processes.
• Provide backup support to department Business Support Analyst for specified tasks, as needed.
• Identify areas for improvement, recommend departmental efficiencies, and support implementation of same.
• Provide support in scenario creation/testing/validation activities as required.
• Participate in change management activities related to new or updated processes, and system updates and / or integration as required.
• Acts in accordance with Fairstone Bank/Home Trust’s core values, Code of Conduct and all internal policies & standards.
• Engages in the highest standard of business conduct and ethics.
• Ensure mandatory corporate training is completed within assigned deadlines.
• Understands the regulatory & compliance requirements applicable to scope of responsibility.
• Demonstrating superior accuracy and attention to detail to ensure risk mitigation in statement preparation and discharge processing (including waivers, write-offs and GL transfers).
• Identifies opportunities to mitigate potential risk and to strengthen compliance activities, for Fairstone Bank/Home Trust & It’s stakeholders, in daily operational activities.
• Monitor and escalate to management where third-party business partners are not in adherence to quality and mandated service level agreements (SLAs).
• Adhere to specified SLAs depending on assigned task.
• Respond in a timely, professional manner to requests either from internal business partners or external, within a specified time frame, to avoid potential for delays or escalation.
• Identify areas for improvement, recommend departmental efficiencies, and support implementation of same.
• Provide support in scenario creation/testing/validation activities as required.
• Participate in change management activities related to new or updated processes, and system updates and / or integration as required.
• Support the Real Estate team with any additional ad-hoc tasks, related to account clean-up, data tracking, documenting new or updating existing processes.
• Provide backup support to department Business Support Analyst for specified tasks, as needed.

What we’re looking for:

• Post-secondary degree or diploma in business, finance or related discipline.
• 3-5 years of experience in a mortgage or accounts receivable related environment preferred.
• Experience within a collection or recovery department ideal, specifically in mortgages, is an asset.
• Min. 3 years in an administrative role.
• Working experience with Microsoft applications; specifically, Excel, Access Database, Teams.
• Strong problem-solving, research & analysis, and reconciliation skills.
• Superior organizational and time-management skills.
• Solution-focused, takes the initiative to work effectively and efficiently within established guidelines.
• Working knowledge of SAP/S4 and / or Techcom an asset.
• Excellent written / verbal communication and professional maturity.
• Proven ability to work both independently and collaboratively within a team environment.
• Able to multi-task and flourish in a fast paced, deadline-driven work environment.
• Strong interpersonal relationship building and listening skills.
• Bilingualism is an asset.
• Some work beyond standard hours based on fluctuating business volumes may be required.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

What you can expect - pay & process:

• Expected base salary range is $50,000 - $70,000 per year, plus the opportunity to earn an annual incentive bonus tied to performance.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent