FSB GROUP LTD. is growing, and we are seeking an experienced, relationship-driven Operations Manager to join our team. This is an exciting opportunity for a motivated insurance professional with prior brokerage experience who understands the importance of relationship-building, strategic growth, and delivering exceptional support to brokers and clients. The ideal candidate is confident, highly organized, and thrives in a fast-paced environment that values collaboration, professionalism, and initiative.

Responsibilities Must have a RIBO license in good standing

The successful candidate will possess excellent interpersonal and communication skills and a strong knowledge of insurance brokerage operations. This candidate must be an outstanding leader, have the ability to coach and mentor, and possess the patience and understanding that come with Customer Service and with building relationships with insurance companies, BDMs, and vendors. This role has an immediate focus on leading the day-to-day operations of the customer service teams, underwriting, and back-office & IT support, as well as contributing to key projects that impact daily company operations. The role is expected to handle escalated or sensitive customer service issues and to identify and implement process and procedure improvements that enhance daily functions while supporting direct reports and staff as a whole. The successful candidate should be able to develop strategic plans for their areas of responsibility.

Qualifications Previous experience in an insurance brokerage is required RIBO License in good standing required Proven experience in business development, sales, or account management in the insurance industry Strong understanding of Personal and Commercial Lines insurance Excellent communication, negotiation, and relationship-building skills Self-motivated with the ability to work both independently and collaboratively Strong organizational and time-management skills Professional, polished, and client-focused demeanour A business background would be an asset.

What We Offer Competitive compensation package Paid vacation and personal days Group benefits Growth and advancement opportunities Supportive and collaborative team environment Business casual workplace Company events and community involvement Opportunity to join a respected and growing brokerage This position is currently open to qualified applicants.

Equal Opportunity Employer FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. AI Disclosure Statement FSB GROUP LTD. uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview coordination. All hiring decisions undergo human review.

Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily functions of the business Prepare annual performance review and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage the budget to align with the goals of the business

Qualifications

3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within a business