Dispatcher

Southland Transportation (STL) is seeking a dependable and detail-oriented Dispatcher to support its Geraldton-based transportation operations. Reporting to the Operations Supervisor, the Dispatcher plays a key role in ensuring the safe and reliable movement of students by coordinating drivers, tracking route performance, and resolving real-time service issues.

This is a full-time position worked as a split-shift from 6:30 am to 11:00 am and 2:00 pm to 5:30 pm, Monday through Friday.

Pay: $50,000 - $60,000 annually

Key Responsibilities:

• Dispatch drivers daily to ensure all routes run safely and efficiently
• Monitor real-time vehicle activity using GPS software, respond promptly to issues or delays, and communicate internally as needed
• Act as the main point of contact for drivers, relaying schedule changes, safety updates, or route adjustments
• Support coordination with the Operations Supervisor for any changes to individual students' transportation needs, ensuring those changes are implemented smoothly and effectively
• Track and report attendance, route coverage, vehicle issues, and driver concerns
• Assist with new driver onboarding by providing route briefings and dispatch support
• Follow all company policies and union guidelines to maintain a respectful and compliant workplace
• Ensure all required paperwork/requests is completed in an accurate and timely manner
• Have a basic understanding of the school bus fleet
• Schedule and assign charters as required
• Communicate and collaborate with maintenance staff to schedule vehicle repairs, inspections and preventive maintenance while minimizing service disruptions

Qualifications:

• Ability to multi-task, stay organized, and work effectively under pressure in a fast-paced environment
• Strong computer skills with proficiency in Microsoft Office, including Excel
• Excellent customer service skills with a professional and courteous approach when interacting with the public and co-workers
• Strong verbal and written communication skills, with the ability to listen attentively and respond with empathy and professionalism
• Ability to work both independently and collaboratively as part of a team
• Good knowledge and understanding of company policies, procedures and basic bus operating practices
• Strong map reading skills with familiarity of the Geraldton area, including major road systems and key locations
• Strong time management skills with the ability to prioritize tasks effectively
• Highly organized with strong attention to detail
• Clear criminal record

Why STL?

• Competitive compensation and benefits
• Meaningful work contributing to student safety and inclusion
• Opportunities for growth and internal advancement
• Collaborative, supportive team culture

This posting is for an existing vacancy. Artificial intelligence is not used during the hiring process.