WHY WORK AT CONGEBEC?

• A full-time position with possibility of advancement
• Competitive salary and benefits
• A dynamic, convivial, and challenging work environment
• A growing company that stands out in its field

RESPONSIBILITIES

Reporting to the Operations Manager, the Customer Service Representative (Shipping Coordinator) will have the primary responsibilities of:

• Welcome drivers, visitors, and subcontractors
• Assign the loading and unloading doors
• Enter information into the computer system
• Check transport documents, customs, HACCP, SQF, etc.
• Check documents related to orders
• Ensure compliance with the policies, procedures, standards, and regulations in force in the warehouses (OH&S, BRC, HACCP, C-TPAT, etc.):
• Verify the identity of truckers, visitors, and service providers
• Manage the visitors log
• Apply the procedure for securing trailer trucks
• Scan client documents
• Verify inbound shipments for closure
• Email management, scheduling appointments, answering customer inquiries, retrieving BOLs, COAs, and other documentation for shipments
• Assist the Warehouse Supervisor and occasionally perform operational tasks
• Perform other related duties

General skills

EDUCATION AND PROFESSIONAL EXPERIENCE

• Minimum of three (3) years of experience in a similar fast paced environment
• Or equivalent combination of educational and professional experiences

COMPETENCIES

• Resourcefulness and autonomy
• Calm
• Judgment and ability to solve problems
• Customer service orientation
• Communication skills (tact and diplomacy)
• Priority and stress management
• Rigor
• Flexibility and versatility
• Ability to work in team

REQUIRMENTS

• Written and spoken English
• Good computer skills (MS-Office, e-mail, Internet Explorer, etc.)
• Knowledge of OH&S standards
• Knowledge of HACCP (an asset)
• Knowledge of SQF (an asset)
• Available for replacements on other shifts if required
• Experience in a cold environment or in the food industry (an asset)

Accommodations are available on request for people with disabilities taking part in all aspects of the selection process.

List of benefits

• Competitive Remuneration
• Group Benefits
• Continous Education Program: Congebec University
• Telemedecine Program: Dialogue
• Employee Assistance Program (EAP)
• Wellbeing Program
• Company Events