The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (Canada) Please review the following job description: As RMA is a small dynamic company, the incumbent will be expected to be flexible in the role, however, primary responsibilities involve customer service and administrative support. The incumbent will also review, process and report incoming GAP and Loss of Employment claims. Knowledge and understanding of the company markets and products within, will be key. Ongoing communication with internal departments and external clients is expected. KEY RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Interact with customers, and all external clients, to understand and resolve general inquiries ensuring alignment with Service Level Agreements. Offer outstanding customer service in a client service environment including satisfactory solutions to customer complaints. Provide training, guidance, feedback, support, and inspiration to other Service Representatives. Demonstrate knowledge of company products and principles of customer service. Provide administrative support including, but not limited to, premium, refund and claims processing ensuring the efficient flow of business operations while adhering to reporting deadlines. Review, validate and process claims on a day-to-day basis in alignment with Service Level Agreements and pertaining to claims philosophy and practices. Liaise with claimants regularly and communicate fair and accurate determinations with an empathetic approach. Develop a thorough understanding of each program and its mode of operations (i.e.. reporting formats, frequencies, etc.); act as a subject matter expert for assigned claims as well as operations processes and controls. Actively seek enhancements and make recommendations for new processes to improve efficiencies or rectify inaccuracies and information gaps. Effective file management for audit and compliance related functions EDUCATION AND EXPERIENCE The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or GED 5 years of experience in a customer service and/or claims analyst role, in the insurance industry Fluently bilingual in French and English CERTIFICATIONS, LICENSES, REGISTRATIONS None FUNCTIONAL SKILLS Strong interpersonal and communication skills Intermediate proficiency in MS Office tools (Outlook, Word, Excel, Teams) Ability to juggle multiple tasks with multiple stakeholders Strong analytical and critical thinking skills AS400 knowledge General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence. Why CRC Group? • Growth: Advance your career with our learning and leadership development programs. • Innovation: Work in a forward-thinking environment that values new ideas. • Community: Be part of a supportive team that celebrates success together. • Benefits: Enjoy competitive compensation, health benefits, and retirement plans. Who We’re Looking For We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.