About the role
Position Description Support service contract sales, including reaching out to business partners, quoting, and finalizing sales Processing claims from third-party service providers, including invoice review, payment and PO generation Maintain the highest level of customer service and quality Make outbound calls to customers for the purpose of: Promoting the sales of Service Solutions and Preventive Maintenance Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone. Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns. Adherence to Miele’s core principles, professional appearance and conduct standards. Responsibilities Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support Data management for customers Coordinate machine requests for Professional orders Assure the appropriate input and processing of all necessary orders for Professional Collect all credit information and contact information for receivables. Assure the appropriate pricing of quotes Follow up where necessary with customers/sales/service representatives when related to orders or quotes Provide administrative support for Field Sales and Finance teams (assist with billing and credit line) Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment Assist with projects for all lines within the Professional Department Interact professionally with customers on the phone, email, etc. as necessary Other duties as assigned $65000 to $75000
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
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About the role
Position Description Support service contract sales, including reaching out to business partners, quoting, and finalizing sales Processing claims from third-party service providers, including invoice review, payment and PO generation Maintain the highest level of customer service and quality Make outbound calls to customers for the purpose of: Promoting the sales of Service Solutions and Preventive Maintenance Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone. Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns. Adherence to Miele’s core principles, professional appearance and conduct standards. Responsibilities Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support Data management for customers Coordinate machine requests for Professional orders Assure the appropriate input and processing of all necessary orders for Professional Collect all credit information and contact information for receivables. Assure the appropriate pricing of quotes Follow up where necessary with customers/sales/service representatives when related to orders or quotes Provide administrative support for Field Sales and Finance teams (assist with billing and credit line) Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment Assist with projects for all lines within the Professional Department Interact professionally with customers on the phone, email, etc. as necessary Other duties as assigned $65000 to $75000
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.