Top Benefits
About the role
Company Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design. Job Summary The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean freight shipments for both Import/Export operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process. Responsibilities Handle LCL/FCL/Consolidation for Ocean Import/Export shipments. Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations. Verify accuracy of all Ocean Freight documentation and booking information prior to the execution of shipments. Ensure the proper approval process has been followed. Provide exceptional client service to build and maintain good business relationship with both client and carriers. Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence. Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts. Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency. Various other duties as may be required. Qualifications Minimum of 1-3 years’ experience in a similar role. General knowledge of the freight forwarding NVOCC environment Knowledge of principles and methods of moving goods by ocean, specifically exports Ability to provide quality service for our customers by understanding their needs and requirements Strong communication skills, verbal and written Strong time management; able to prioritize tasks Ability to remain calm in stressful situations, work under pressure and meet deadlines Critical thinking and problem solving Basic knowledge of Microsoft Office products, including Excel and Word High school diploma IMDG Dangerous Goods certification (an asset) **What We Offer! ** Health benefits (Medical, Dental & Vision Coverage) RRSP/DPSP plan with company matching Paid time off (vacation & sick time) Opportunities for career growth and skill enhancement Hybrid work model (4 days at the office, 1 day WFM) We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview. Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation. Please note that we use AI tools as part of our recruitment process to enhance efficiency. Posting is for an existing vacancy
About Nippon Express
Nippon Express USA helps its parent company, Japan-based transportation giant Nippon Express, move customers' cargo around the world. Nippon Express USA provides a variety of freight transportation services, including customs brokerage, freight forwarding, logistics, supply chain management, and warehousing and distribution. (As a freight forwarder, Nippon Express USA buys transportation capacity from carriers and resells it to customers.) Along with its freight transportation offerings, Nippon Express USA works with its parent to facilitate international moving of household goods. Operating through about 140 offices, the company expanded in 2012 through the acquisition of Associated Global Systems (AGS).
Buying AGS added more than 70 offices to Nippon Express USA's already extensive network. Founded in 1958, AGS provides logistics services to customers in more than 200 countries around the globe through 400 locations in total. In addition to adding size and scope to its network, the deal enhanced Nippon Express USA's own complementary freight forwarding, residential delivery, and e-commerce services. Before the acquisition, Nippon Express USA catered primarily to Japanese companies, delivering goods from Asia and Japan to clients' warehouses in the US.
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Top Benefits
About the role
Company Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. As a leader in the freight forwarding industry, the Company's successes and ingenuity are complemented by its global presence, and ultimately result in Nippon Express being one of the largest transportation providers in the world. Solutions, not numbers, are responsible for our success. Our commitment to develop successful solutions, which put information technologies and our vast network of resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics design. Job Summary The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean freight shipments for both Import/Export operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process. Responsibilities Handle LCL/FCL/Consolidation for Ocean Import/Export shipments. Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations. Verify accuracy of all Ocean Freight documentation and booking information prior to the execution of shipments. Ensure the proper approval process has been followed. Provide exceptional client service to build and maintain good business relationship with both client and carriers. Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence. Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts. Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency. Various other duties as may be required. Qualifications Minimum of 1-3 years’ experience in a similar role. General knowledge of the freight forwarding NVOCC environment Knowledge of principles and methods of moving goods by ocean, specifically exports Ability to provide quality service for our customers by understanding their needs and requirements Strong communication skills, verbal and written Strong time management; able to prioritize tasks Ability to remain calm in stressful situations, work under pressure and meet deadlines Critical thinking and problem solving Basic knowledge of Microsoft Office products, including Excel and Word High school diploma IMDG Dangerous Goods certification (an asset) **What We Offer! ** Health benefits (Medical, Dental & Vision Coverage) RRSP/DPSP plan with company matching Paid time off (vacation & sick time) Opportunities for career growth and skill enhancement Hybrid work model (4 days at the office, 1 day WFM) We thank all applicants for their interest in a career with Nippon Express. Please note only those who are selected for further consideration will be contacted for an interview. Nippon Express is an equal opportunity employer committed to an inclusive and barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation. Please note that we use AI tools as part of our recruitment process to enhance efficiency. Posting is for an existing vacancy
About Nippon Express
Nippon Express USA helps its parent company, Japan-based transportation giant Nippon Express, move customers' cargo around the world. Nippon Express USA provides a variety of freight transportation services, including customs brokerage, freight forwarding, logistics, supply chain management, and warehousing and distribution. (As a freight forwarder, Nippon Express USA buys transportation capacity from carriers and resells it to customers.) Along with its freight transportation offerings, Nippon Express USA works with its parent to facilitate international moving of household goods. Operating through about 140 offices, the company expanded in 2012 through the acquisition of Associated Global Systems (AGS).
Buying AGS added more than 70 offices to Nippon Express USA's already extensive network. Founded in 1958, AGS provides logistics services to customers in more than 200 countries around the globe through 400 locations in total. In addition to adding size and scope to its network, the deal enhanced Nippon Express USA's own complementary freight forwarding, residential delivery, and e-commerce services. Before the acquisition, Nippon Express USA catered primarily to Japanese companies, delivering goods from Asia and Japan to clients' warehouses in the US.