Innovative “Coverdale Operations Specialist” Needed!

The Coverdale Operations Specialist plays a pivotal role in advancing operational excellence, team capability, and crisis readiness across Coverdale Infusion Clinics. This role blends process expertise and strategic coordination to foster a culture of collaboration, continuous improvement, and patient centered care. Acting as a key liaison between leadership and frontline teams, this person ensures seamless execution of initiatives, accurate contract verification, and resilient response to operational disruptions.

What we offer (and why you’ll love it here!):

• Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays
• Growth Opportunities: We’re committed to your professional development. With access to training and continuous learning, you’ll stay at the forefront of the healthcare sector and enhance your analytical skills.
• Vibrant Culture: Our collaborative culture thrives on teamwork, where employee feedback drives us to be better every day. From local activities to national initiatives, we engage our employees in creating meaningful change in the healthcare field.
• Our People Say It Best:  https://www.youtube.com/watch?v=gySeQnPY7Tg [https://www.youtube.com/watch?v=gySeQnPY7Tg]

What & Where: Full-Time, Permanent & Moncton, New Brunswick

Closing Date: July 27, 2026

Why Coverdale Resource Center?

Join BioScript’s Coverdale Resource Center team and be part of a healthcare revolution focused on delivering exceptional patient care through data-driven excellence. Our team collaborates to ensure quality, transparency, and continuous improvement in our patient care practices. We believe in helping you grow professionally while contributing to a positive and efficient work environment.

How you will make an impact 

• Spearhead process improvement initiatives by performing root cause analysis, collaborating with Operations team, Coverdale leadership, and training and education teams to document and standardize processes.
• Participate in training and resource development team to support CRC operations.
• Act as primary operational support for day-to-day operations, projects, and partner initiatives supporting the Coverdale leadership team.
• Coordinate the rollout of organizational initiatives, collecting feedback, monitoring adoption, and recommending refinements.
• Respond to urgent appointment coordination needs, collaborating with nurses and CRCMs to ensure timely patient care.
• Report patient safety information, adverse events, and product quality complaints as required.
• Manage onboarding of partners and coordinators in internal systems to ensure timely new colleague access and seamless communication between Coverdale and patient support programs.
• Act as CRC Incident Lead during clinic closures or natural disasters, coordinating communications, mobilizing resources, incident documentation, and leading after-action reviews.
• Represent Coverdale in preparing for audits and participating in the live audit process as required.
• Represent CRC in operational program launch planning and post-launch service evaluation reviews.
• Act as direct partner contact within CRC operations to ensure responsiveness and build strong relationships with program coordinators.
• Investigate and initiate Quality Incident Reports (QIRs), contributing to a culture of safety and accountability.
• Support legal documentation requests, including patient consent coordination and liaison with legal teams.
• Escalate system issues and patient complaints to appropriate departments, ensuring timely resolution and service recovery.
• Evaluate non-standard service requests as required.

What you’ll bring to our team 

• Education:

  • Post-secondary education in healthcare, business, or a related field is required.
  • Clinical background (e.g., nursing, pharmacy) considered an asset.
  • QMS Auditor certification or ISO 9001 experience considered an asset.

• Experience:

  • 5 years’ experience in healthcare operations, patient services, or team development.
  • Proven experience leading cross-functional projects and process improvement initiatives.
  • Experience with Patient Support Programs and/or Infusion Clinic/Specialty Pharmacy Operations

• Skills:

  • Strong coaching and mentoring capabilities.
  • Experienced in business continuity and incident management.
  • Proficient in MS Office Suite (Excel, PowerPoint, SharePoint, PowerBi, Copilot).
  • Strong analytical and problem-solving skills, including root cause analysis.
  • Excellent communication and stakeholder engagement skills.
  • Bilingualism (French and English) is required.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.  

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Ready to make your mark? Coverdale Clinics - Where “Patient care is in our DNA.” 

Take a look firsthand at what we do here! - https://www.youtube.com/watch?v=Prd_s5vXynQ

#INDA