Operations Analyst

On behalf of our banking client, Procom is seeking an Operations Analyst. This is 18-month contract (possible extension) that works hybrid with 4 days/week at the office downtown Toronto.

Functional Responsibilities:

Manage and resolve Fixed Income settlement exceptions in CDS and CDCC Perform daily CAD settlements for repo, pledge, bond, and safekeeping trades Investigate and resolve cash breaks and depository breaks Build strong relationships with all business partners locally and globally Liaise with regional/Global Fixed Income settlement teams for efficient cross-border settlement Identify opportunities for process improvements within areas of responsibility Coordinate documentation of processes and ensure knowledge continuity with teammates Identify risk in cash wire payments and escalate appropriately Respond to emails in all team mailboxes Manage individual and team request Cross train on all settlement desks to add depth for team coverage during staff vacations and absences Ad hoc requests (audit confirmations, answering queries) Attend team meetings Be involved with serviced businesses internal to the bank and external vendors/providers

MUST-HAVE Hard Skills:

1+ years of experience within customer service in terms of settlements, fixed income products MS Office Basic knowledge – Excel

SOFT SKILLS:

Strong communication skills (written and verbal) Strong time management, priority management skills Attention to detail and someone who is a self-starter and adaptable

NICE-TO-HAVE

Canadian Depository System Education related to fixed income or bonds Knowledge of what bonds are, principal values etc. Banking or financial institution experience CSC certification