Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Administrator, Registered Plans. Could It Be You?

The RESP Administrator is a critical member of our Brokerage Operations team. This role is responsible for ensuring the accurate and compliant setup, maintenance, and servicing of Registered Education Savings Plan accounts governed by the Canada Education Savings Program and Revenu Quebec. The Administrator will review onboarding documentation, process client requests and update client accounts in accordance with CESP regulations and Questrade’s internal operations procedures, while continually being vigilant of the customer experience. This role ensures the timely, accurate, and compliant processing of documents and transactions, directly impacting the integrity of client records and the firm’s overall service delivery.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Process client requests for RESPs by following Questrade, Canada Education Savings Program (CESP) and Revenu Quebec (RQ) policies and procedures
• Process Education Assistance Payment (EAP) and Post-Secondary Education (PSE) withdrawals, Capital Withdrawals, Accumulated Income Payments and Rollovers
• Ensure all notional values for RESP transfers are completed and accurate
• Understand the rules and payment schedules relating to federal and provincial grants including CESG, additional CESG, CLB, Adult CLB and QESI.
• Review daily/monthly RESP reports involving grant payments, incorrect KYC information, notional updates for RESP to RESP external and internal transfers.
• Investigate client queries and respond accordingly while maintaining exceptional levels of client service
• Investigate and correct errors related to account setups, maintenance changes, or money movement processing.
• Assist in creating and maintaining team policies and procedures.
• Input and verify data in core brokerage systems and industry platforms.
• Maintain organized electronic documentation and audit trails for all processed requests.
• Adhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities.
• Remain current on all internal policies and industry regulations pertaining to account administration and client data privacy.
• Complete daily processing of tasks within departmental standards
• Collaborate with other Questrade departments as required
• Review all required documentations that are needed to complete tasks
• Perform any other duties as required and/or assigned.

So are YOU our next Administrator, Registered Plans? You are if you…

• Hold a College or University degree or equivalent (preferably in an administration and/or finance area).
• Possess 1+ years of brokerage experience, preferably in RESP Administration.
• Have a basic understanding of financial services compliance standards (e.g., KYC, AML).
• Maintain a strong understanding of the investment industry (considered an asset).
• Demonstrate excellent analytical and problem-solving skills, with an extraordinary attention to detail.
• Exhibit strong critical thinking and the ability to decompose complex concepts into simple and compelling messages.
• Have a working knowledge of registered accounts, with a specific emphasis on RESPs.
• Are proficient in G-Suite, especially Google Sheets.
• Have experience using Broadridge BPS (preferred and considered an asset).
• Possess excellent communication skills.
• Maintain a positive attitude and a strong client orientation.
• Demonstrate strong organizational and multitasking capabilities.
• Apply a high level of attention to detail in all tasks.
• Show excellent time management skills.
• Have the ability to work independently in a fast-paced environment.
• Possess the curiosity to learn and understand the "why" and "how."
• Are able to collaborate effectively as a team player.

Additional kudos if you…

• Have completed Canadian Securities Course (CSC)
• Have completed Code of Practices Handbook Course (CPH)

Compensation Information:

• Base salary range: $50,000 - $55,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.