Company Description: Verismo Health Inc. is a healthcare organization dedicated to transforming primary care delivery across Ontario through patient-centered services, innovative technology, and efficient clinical operations. The company operates one of the largest networks of primary care and walk-in clinics in the province, with over 60 sites providing family medicine, urgent care, and allied health services to diverse communities. Verismo Health integrates evidence-based medical practices with advanced infrastructure and AI-enabled workflows to streamline clinic operations and enhance physician and patient support. With a strong reputation for accessibility, reliability, and high-quality care, the organization focuses on reducing wait times, improving care coordination, and elevating the patient experience. Team members contribute to a mission-driven environment that aims to build a connected, trusted healthcare ecosystem across Ontario.

About the Role Support physicians and nurse practitioners in delivering timely, patient‑centred care. Help set up and refine practical workflows (check‑in, results handling, stock and vaccine logs) and maintain safe, tidy exam rooms. Adapt to variable patient volumes at launch and step in across both front‑desk and clinical tasks as needed.

What You’ll Do - Patient Care & Clinical Support Demonstrated proficiency in Blood Collection techniques, including venipuncture and capillary sampling, with a focus on safety and patient comfort. Experience in Medical Assisting within a clinic or healthcare setting, supporting patient flow, basic clinical tasks, and interprofessional collaboration. Current certification in phlebotomy from a recognized body and compliance with applicable Ontario regulations and standards. Greet, room, and prepare patients with warmth and sensitivity; practice trauma‑informed, culturally safe care. Perform observations and basic measurements: vital signs, weight, height, BMI, waist circumference, and urinalysis (dipstick). Phlebotomy/venipuncture: collect specimens, label, and coordinate transport per lab protocols . Administer injections (e.g., vaccines, B12, medications) under medical directives and within scope, following cold chain, consent, and documentation standards (if competent). Conduct additional tasks as trained/authorized: ECGs, rapid tests, swabs, point‑of‑care tests, vision/hearing screens, dressing changes, suture removal. Prepare and turn over exam rooms; disinfect, stock supplies, and maintain equipment. Follow infection prevention and control (IPAC) procedures and safety protocols at all times.

Coordination & Communication Provide clear, compassionate communication to patients in person, by phone, and via secure messaging; support navigation, instructions, and follow‑up. Coordinate referrals, e‑faxing, requisitions, recalls, reminders, and specialist/diagnostic bookings. Manage results and messages in Juno EMR appropriately (assign, flag, and document per clinic policy). Support physicians with forms completion workflows and chart preparation. Use de‑escalation skills tactfully; maintain a calm, professional presence.

Administration & Operations Front desk coverage: check‑in/out, OHIP/third‑party billing details at intake, appointment scheduling, and payment processing for uninsured services. Scan, index, and maintain accurate electronic charts; uphold PHIPA privacy/confidentiality. Inventory management: order, receive, and rotate supplies; maintain vaccine logs and cold chain records. Participate in continuous quality improvement (CQI), safety huddles, and process optimization.

What You Bring 1+ year experience in a primary care, family practice, community clinic, or ambulatory care setting (preferred). Demonstrated empathy, listening, and clear written/verbal communication; excellent patient rapport. Strong professionalism, discretion, and reliability with a proactive, solutions‑oriented mindset. Solid organization and time management; able to prioritize in a fast‑paced environment with attention to detail. Comfortable with technology; Juno EMR experience is an asset (training provided). Proficiency with email, e‑fax, and Microsoft/Google tools. Clinical competencies (assets): phlebotomy/venipuncture; administering injections; ECG; POCT. International Medical Graduates (IMGs) with relevant clinical experience are welcome to apply.

What We Offer Supportive, team‑based environment with mentorship and learning opportunities. Hands‑on clinical exposure and skill development within scope. Opportunity to contribute to a growing, patient‑centred clinic serving the Shelburne community.

Job Types: Full-time, Permanent