Company Description Ebenezar Medical and Walk-in Clinic is a community-focused medical practice located at 201 4705 48 Ave in Red Deer, Alberta, Canada. The clinic offers both scheduled medical appointments and walk-in services, providing accessible care to a diverse patient population. Team members work in a collaborative environment that supports patient-centered service and efficient clinic operations. The practice emphasizes professionalism, respect, and quality care in every patient interaction. Role Description The Medical Office Assistant is responsible for supporting daily clinic operations and ensuring a smooth patient experience. This on-site role, based in Red Deer, AB, includes greeting patients, managing check-in and check-out processes, and maintaining patient confidentiality. Day-to-day tasks involve answering phones with professional etiquette, scheduling and confirming appointments, verifying patient information, and coordinating insurance or billing details. The Medical Office Assistant also handles administrative duties such as updating electronic medical records, preparing forms, filing documents, and assisting healthcare providers with basic office support. This position requires consistent attention to detail, clear communication, and a commitment to respectful, inclusive service. Qualifications Strong phone etiquette and patient-facing communication skills, with the ability to interact professionally and respectfully with diverse individuals. Proficiency in appointment scheduling and front-desk operations, including managing calendars and coordinating patient flow. Working knowledge of medical terminology and comfort with electronic medical record systems or similar health information software. Experience with insurance verification, billing coordination, or patient payment processes in a medical or clinical setting. Administrative assistance skills, including data entry, document management, and general office organization. High level of accuracy, attention to detail, and ability to handle confidential information in compliance with privacy regulations. Ability to work in a fast-paced clinical environment, prioritize tasks, and collaborate effectively with healthcare providers and team members. Completion of a Medical Office Assistant or related healthcare administration program, or equivalent experience; CPR/First Aid certification is an asset. Familiarity with Canadian healthcare systems and clinic workflows in Alberta is considered beneficial.