Commercial Lines and Office Manager

At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America. We’re looking for a Commercial Lines and Office Manager to join the team in Kitchener. This strategic role involves providing direct leadership to the Commercial Risk Placement Team while acting as a key liaison with the Head Office to drive operational excellence. 3 Reasons To Apply 🔑 Leadership Impact: Direct the Commercial Risk Placement Team and influence regional process improvements. 💰 High-Value Compensation: Competitive salary range of $100,000 – $150,000 plus performance-based bonuses. 📈 Robust Benefits: Enjoy matching Group RRSP, paid personal days, and full professional development reimbursement. Responsibilities Team Leadership: Lead and mentor the Commercial Risk Placement Team to ensure service standards and corporate goals are met. Operational Strategy: Analyze and recommend process improvements to enhance customer service and productivity. Stakeholder Management: Maintain positive relationships with business partners and liaise with the Head Office on regional matters. Onboarding & Training: Support the growth of the branch by leading the onboarding of new team members. Desired Skills 5+ years of insurance operational management experience. 3+ years of commercial risk placement experience. Active RIBO license in good standing (CIP, CAIB, or CRM preferred). Working knowledge of Applied EPIC and Microsoft 365. Contact: If this role sounds like a good fit for you, please reach out directly at [email protected] to learn more.

Lead and mentor the Commercial Risk Placement Team to ensure corporate goals and service standards are met. Drive operational excellence by analyzing processes and liaising with the Head Office.

Requires over 5 years of insurance operational management and 3 years of commercial risk placement experience. An active RIBO license is mandatory, with CIP, CAIB, or CRM certifications preferred.

• Matching Group RRSP • Paid Personal Days • Full Professional Development Reimbursement

Identified from the job description. Confirm important requirements above.

• Insurance Operational Management
• Commercial Risk Placement
• Team Leadership
• Operational Strategy
• Stakeholder Management
• Onboarding
• Applied EPIC
• Microsoft 365

Minimum education

Trade certificate

Minimum experience

5+ years

Apply by

Aug 30, 2026